Call Center Telesales Agent - Full-time / Part-time

Verizon Authorized Retailer - Gowireless

Position Overview: We aren't your typical call center. Here at GoWireless we are the Solutions Center for all customer service needs. Our ideal candidate has an enthusiastic, driven personality with a dynamic "can do" attitude. In exchange for your hard work, we offer growth potential and great reward for a job well done.

What we do: As one of the first points of contact for our customers you will be responsible for making the best impression with each customer that you speak with. This job isn't for your average person; this job is for someone who is seeking individual growth, is driven to help others, and enjoys being in control of their own paycheck. We are looking for someone who strives to do well for both our customers and our company. A strong desire to build relationships and sell products and services is a must.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Prior experience in a similar environment (call center or sales would be ideal)
• The ability to communicate effectively, listen effectively, and recommend based on conversation
• Excellent rapport building skills
• Competitive, sales minded attitude
• Excellent follow up skills
• Good computer skills (type ~40wpm) including proficiency with MS Office Products
• Ability to multitask
• Ability to be self-motivated and work independently as well as with a team
• 18 years of age
• High school diploma, GED or Equivalent
• Legally authorized to work in the US
• Positive and respectful attitude

Core Duties and Responsibilities

• Place outbound calls to existing and prospective GoWireless customers across the United States
• Work with GoWireless sales professionals and store management for customer sales appointments
• Connect with customers, discover their needs, and recommend new products and services to our customers based on their wireless needs
• Maintain in-depth knowledge regarding all GoWireless/Verizon Wireless products and services
• Recommend additional services by discovering opportunities on customer accounts; explaining new products and features
• Take responsibility for updating customer information in database systems
• Be flexible within our environment by embracing all changes that are made
• Responsible for achieving personal sales and/or appointment setting goals monthly

Essential Physical Requirements

• Ability to sit in one place for extended periods of time
• Ability to spend extended periods of time reading and working in front of a computer monitor
• Up to eight hours per day conversing with customers via phone
• Extensive key entry with the use of a standard keyboard

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

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