HR Customer Service Representative - Full-time / Part-time

HR Customer Service Representative

JOB SUMMARY : The HR Customer Service Rep position will start on March 5th.
*Interviewing now*

Shift: 11:00pm -- 7:30am with rotating weekends every third weekend

The HR Service Center (HRSC) Afterhours Tier I Service Representative is a member of the HR Service Center team, responsible for providing front-line customer service, recruiting and workforce administration support to employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to HR and Payroll Tier I. The HRSC Afterhours Tier I Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Afterhours Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.




GENERAL RESPONSIBILITIES


The HRSC Afterhours Tier I Representative will be responsible for some or all of the following under direction of a HR Shared Services Supervisor:


Provide excellent customer service by answering hr Answers telephone calls, documents all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
Provides support within an HR Line of Business for customer support, Tier I recruiting tasks (Round 2, inbox, etc.) and Tier I workforce administration tasks (PTO cash-in, flu, etc.).
Assists with processing of customer service, recruiting, and workforce admin requests.




Clearly communicates problem symptoms and consults with Tier II representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included.




Escalates unresolved issues as needed.
Continually works to expand current and upcoming knowledge within HR.




Handle requests for administrative tasks and inquiries by collecting required information or back-up documentation from employee/manager/HR, including probing for additional information, sending requested documents, etc.


Perform transaction processing in support of HR functions, including data entry, filing, follow-up, etc.


Provide help on navigating internal resources on self-service and HR technology tools. Respond to electronic employee requests for HR tool support and guidance on reports.


Manage workload efficiently to fulfill commitments in a timely manner.


Perform required tasks in accordance with established service level agreements (SLAs).




Performs any other duties as requested.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

SPECIAL QUALIFICATIONS

*Bachelors degree preferred, but not required!*

*Good EXCEL skills

Prior knowledge of HR concepts and terminology

Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity

Strong customer service orientation

Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and Lawson HRMS

Must be flexible, work well under pressure, and have the ability to readily adapt to change






Shift: 11:00pm – 7:30am with rotating weekends