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Centralized Services Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Chicago, IL CHICAGO, Illinois |
About this job
With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.
The CSR will work hand-in-hand with the Coordinators, Centralized Services Manager and the Field Office teams by providing exceptional customer service, accurate data entry and process expertise.
Industry: Customer Service/Call Center.
Duties: Provide ongoing customer service and support to field office teams. Reviewing, correcting, and verifying data via various web portals and spreadsheets. Updating all of your work using an online database system. Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Remain Available to take incoming calls using Interaction Client at all times while at your workstation.. - Making outbound calls in a call center environment. - Complete confidentiality when handling sensitive associate information. - Compliance with the Centralized Services attendance policy. - Maintain a clean and organized work space. - Train CSRs on taking calls.
Employment Types: Full Time, Part Time, Seasonal.
Work Location: National Centralized Services, 1333 N. Kingsbury, Chicago, IL 60642.
Job Types: Call Center, Customer Service Rep.
Shifts: Flex Scheduling.
Attributes: Background Check, Drug Test, Must be at least 18 years old.
Benefits: Casual Dress Code, Paid Training, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Paid Sick Leave, Referral Bonus (Restrictions Apply).
Education Required: No Education Requirement.
Starting Wage: $11.00.
Pay Rate: $11.00/hr.
Required Skills:
Extremely focused Multi-tasking in a fast paced environment Goal Oriented with excellent time management skills Exceptional attention to detail Affinity towards computers, software, systems and technology Intermediate skills and experience with the Microsoft Office Suite of products Ability to understand web-based systems Ability to work well in a team environment. Exceptional Customer Service and people skills. Professionalism when working in a corporate environment. Provide ongoing customer service and support to field office teams. Reviewing, correcting, and verifying data via various web portals and spreadsheets. Updating all of your work using an online database system. Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Remain Available to take incoming calls using Interaction Client at all times while at your workstation.. - Making outbound calls in a call center environment. - Complete confidentiality when handling sensitive associate information. - Compliance with the Centralized Services attendance policy. - Maintain a clean and organized work space. - Train CSRs on taking calls Extremely focused Multi-tasking in a fast paced environment Goal Oriented with excellent time management skills Exceptional attention to detail Affinity towards computers, software, systems and technology Intermediate skills and experience with the Microsoft Office Suite of products Ability to understand web-based systems Ability to work well in a team environment. Exceptional Customer Service and people skills. Professionalism when working in a corporate environment.
No Education Requirement
The CSR will work hand-in-hand with the Coordinators, Centralized Services Manager and the Field Office teams by providing exceptional customer service, accurate data entry and process expertise.
Industry: Customer Service/Call Center.
Duties: Provide ongoing customer service and support to field office teams. Reviewing, correcting, and verifying data via various web portals and spreadsheets. Updating all of your work using an online database system. Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Remain Available to take incoming calls using Interaction Client at all times while at your workstation.. - Making outbound calls in a call center environment. - Complete confidentiality when handling sensitive associate information. - Compliance with the Centralized Services attendance policy. - Maintain a clean and organized work space. - Train CSRs on taking calls.
Employment Types: Full Time, Part Time, Seasonal.
Work Location: National Centralized Services, 1333 N. Kingsbury, Chicago, IL 60642.
Job Types: Call Center, Customer Service Rep.
Shifts: Flex Scheduling.
Attributes: Background Check, Drug Test, Must be at least 18 years old.
Benefits: Casual Dress Code, Paid Training, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Paid Sick Leave, Referral Bonus (Restrictions Apply).
Education Required: No Education Requirement.
Starting Wage: $11.00.
Pay Rate: $11.00/hr.
Required Skills:
Extremely focused Multi-tasking in a fast paced environment Goal Oriented with excellent time management skills Exceptional attention to detail Affinity towards computers, software, systems and technology Intermediate skills and experience with the Microsoft Office Suite of products Ability to understand web-based systems Ability to work well in a team environment. Exceptional Customer Service and people skills. Professionalism when working in a corporate environment. Provide ongoing customer service and support to field office teams. Reviewing, correcting, and verifying data via various web portals and spreadsheets. Updating all of your work using an online database system. Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Remain Available to take incoming calls using Interaction Client at all times while at your workstation.. - Making outbound calls in a call center environment. - Complete confidentiality when handling sensitive associate information. - Compliance with the Centralized Services attendance policy. - Maintain a clean and organized work space. - Train CSRs on taking calls Extremely focused Multi-tasking in a fast paced environment Goal Oriented with excellent time management skills Exceptional attention to detail Affinity towards computers, software, systems and technology Intermediate skills and experience with the Microsoft Office Suite of products Ability to understand web-based systems Ability to work well in a team environment. Exceptional Customer Service and people skills. Professionalism when working in a corporate environment.
No Education Requirement