Assistant General Manager - Dairy Queen

Leadership Responsibilities


• Provides leadership and direction to crew members in all restaurant operational
areas at all times

• Makes timely, educated decisions based upon use of tools and resources provided
by the company & direction set forth by the General Manager

• Responsible for assisting General Manager in the area of human resources;
manages shift to ensure proper staffing, documents any crew member
performance issues in an appropriate manner, and follows up with the crew
member and General Manager in a timely manner

• Collaborates with General Manager to provide on going direction to crew
members during their shift to achieve restaurant goals

• Assists General Manager in the development of management and crew member
teams through assisting with training, coaching, and providing feedback to the
General Manager


Sales and Expense Control


• Assists General Manager in maintaining controllable expenses within a
designated acceptable range in their restaurant; includes labor costs, Cost of
Goods Sold, and general foreseeable expenses

• Seeks to improve restaurant sales through monitoring key result areas of the
restaurant such as speed of service, average guest check, and cleanliness during
their designated shifts

• Follows procedures to maintain facility and equipment to standard including
executing general preventative maintenance & reporting issues in a timely basis

• Ensures proper cash handling and credit card procedures in the restaurant during
their designated shifts; accountable for proper security of cash during their
designated shifts

• Ensures all products are available within their restaurant at all times; secures
product if needed to assist management team & reports product availability
concerns to General Manager on a timely basis

• Assists General Manager in implementing local and national marketing initiatives
within the restaurant including any necessary training of crew members

• Ensures customer satisfaction during their designated shifts
Policies & Regulations

• Follows Management Handbook Policies within the restaurant at all times

• Ensures crew members are held accountable for all Employee Handbook policies

• Accountable for maintaining acceptable cleanliness, food safety, and sanitation
practices; ensures restaurant is maintained within all Dairy Queen and health
department requirements during their designated shifts

• Responsible for representing the company positively to the community and Dairy
Queen corporate representatives

• Assists General Manager in completing all administrative duties correctly within
deadlines set forth by the company

• Accepts feedback and direction from the General Manager and upper level
management in a constructive manner

• Must have work availability that meets the current needs of the restaurant
• Willingness to develop skills in areas of management as directed by General
Manager
• Must be capable of lifting and carrying up to 50 pounds
• Able to stand for long periods of time
• Has basic computer skills