Inbound Customer Service Representative

Discover is hiring! Our Customer Service Department is looking for Customer Service Specialists. This position starts on March 5, 2018. We are currently hiring for Afternoon Shifts. The starting pay is $14 an hour and $15.40 with the shift differential!

Why Discover?

Since Discover launched in 1986, we've made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that is different from other large institutions. If you're looking for a place to make a difference and let your voice shine through, we'd love to meet you.

The Customer Service Specialist will be responsible for providing best in class service by responding and resolving customer’s questions and complaints for our Customer Service department. You'll have the authority to deliver a premium experience to our customers by properly diagnosing and satisfying the customer’s needs by making decisions, such as providing refunds, canceling accounts, or waiving finance charges. The Customer Relationship Specialists main objective is to use our friendly, helpful, and refreshing methodology to inform our customers of the benefits of making Discover the card of choice.

For our Customer Service Representatives benefits start DAY ONE of employment. These include:

1.             Medical/Dental/Vision/Life Insurance

2.     Paid time off (20 personal days + 7 holidays per year)

3.     Tuition Reimbursement available your first day of employment

4.     401K with company match

5.     Employee Stock Purchase Plan

6.     Full service cafeteria featuring Starbucks

7.     Access to fitness center

8.     Opportunities to Volunteer in the community

9.     Development Groups and Trainings

Position also known as: Customer Relationship Representative, Customer Service Representative, Service More, and Customer Relationship Specialist

 

Skills

Key Responsibilities: 

1.             Listen to real needs of our customers and offer powerful solutions to get the job done the first time

2.     Review and analyze transactions and inquiries to nurture customer relationships on every interaction

3.     Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment

4.     Produce extraordinary results measured by customer satisfaction, efficiency, and call quality

5.     Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Key Skills/ Qualifications: 

1.             Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills

2.     Able to influence, creative problem solve, and find customized solutions

3.     Flexible and adapt to change well

4.     Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries

5.     Perform other duties assigned to you

6.     Able to efficiently multitask

7.     Customer Service experience 

This position is scheduled to start March 5, 2018. We have Full-Time (40 hrs) Afternoon Shifts available. Please note this position includes a nine (9) week, M-F paid training program where your attendance is mandatory.