CUSTOMER SERVICE REPRESENTATIVE --- Flexible Scheduling

Beverly, MA
ID: 2019-2630
Updated Date:
Department: Customer Service Representative (CSR)
Type: Part-Time and Full-Time
Schedule: Multiple Schedules Available
Wage Description: $11.00/hr - $12.00/hr.* | Wage + Bonus | Benefits
Bonus:
Education: High School Diploma/GED
Min. Years Experience: 0


POSITION OVERVIEW

CUSTOMER SERVICE REPRESENTATIVE

Join our growing team and build a career. We need energetic and reliable professionals to join us as Customer Service Representatives. The successful candidate will be responsible for answering incoming customer calls, resolving customer issues efficiently and directing calls to the management team when necessary. Must have a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Portsmouth, NH 03801. Call Center Agent, Customer Service, Full-Time or Part-Time.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

POSITION RESPONSIBILITIES

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?

In this role, you will also be responsible for taking incoming calls from our customers and providing world-class customer service. As a highly trained expert on each program and business process, you will work on behalf of some well-known brands across the country. When opportunities are presented, you will educate and upsell customers, offering solutions that fit their needs. Each week, you get to interact with hundreds of customers, resolving support issues and ensuring best in class customer experience.

Customer Service Representatives are responsible for the following:

• Provide resolutions and support customers based on their needs
• Improve customer service and product knowledge daily
• Appropriately escalate customer dissatisfaction with managers
• Become a brand ambassador, professionally representing clients
• Resolve initial interactions with effective call handling
• Learn our technology and systems, recording interactions

In addition to becoming an all around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

Other Customer Serivice Representative Qualifications Include:

• Highly reliable, willing to learn and acquire new skills
• Enjoy talking to people, helping them resolve their frustrations
• Motivated by lucrative bonus plans and daily contests
• Exhibit professional communication and customer service skills
• High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
• Ability to learn customer service software applications
• Must be proficient with basic PC skills
• Ability to multi-task in a fast-paced environment
• Minimum 18 years of age

Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS

LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

Wage

Standard starting compensation includes a base hourly wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.

Benefits/Office Perks

PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

ABOUT US

ONBRAND24

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

To learn more, visit us our careers page.

ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.