US Heating and Air (USHAC), a Southern HVAC Company, is a one stop shop specializing in HVAC, Electrical, Plumbing and General Construction projects serving Multi Family, Commercial, and Residential customers.
USHAC is currently seeking an HVAC dispatcher to work in our Orlando, FL location. The HVAC Dispatcher works with technicians who install, maintain and repair systems involving heating, ventilation and air-conditioning. Dispatchers may work in a variety of work environments, including private HVAC companies or large, public organizations. An HVAC professional oversees the technicians' work and directs them to jobs that require attention. An HVAC professional usually starts as a technician or installer before advancing to the level of dispatcher. A high school diploma is required to become an HVAC dispatcher, and at the highest level, these individuals can pursue roles as managers.
A dispatcher organizes service calls so that an HVAC technician is sent to a variety of locations in a timely manner. This professional must have in-depth knowledge of HVAC services in order to translate the needs of the customer to the technician and vice versa. However, the main duty of the HVAC dispatcher is to maintain the work schedules for field technicians and assure that all customer commitments are met.
In addition, a dispatcher is responsible for providing logistical support to technicians and communicating with both fellow employees and customers. Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician's skill level and location.
Training and Preparation Requirements
An HVAC professional is expected to possess at least a high school diploma or the equivalent for an entry-level job, and may receive further on-the-job training.
The ability to read fieldwork orders is essential for dispatchers, as is the ability to use basic computer software, such as Microsoft Office Suites, in order to schedule jobs and employees efficiently. Many HVAC offices install software that is specifically designed for HVAC dispatchers; though these programs vary slightly by distributor, some experience on this type of software is often essential for employment and promotion. In addition, a dispatcher must be able to make judgment calls regarding the best plan of action for a particular job. They must also oversee its implementation from beginning to end, and a background in business studies may be beneficial.
Good communication skills and knowledge of HVAC work and terminology are crucial for an HVAC dispatcher. They must be able to serve as a liaison between customers and HVAC techs, and work schedule coordinator for HVAC companies. A high school diploma and on-the-job training are typical prerequisites for this position.
Southern HVAC is a premier service company providing air conditioning and heating repair service, HVAC sales and maintenance service. We are comprised of the following companies based in Florida and North Carolina:
- Yellow Dot Heating and Air Conditioning
- Advanced Air and Heat
- US Heating & Air (USHAC)
We believe our employees are the most valuable business strength; therefore it is important to us that we take care of our own. We make it a point to recognize and reward those who work hard. We provide a stable, secure work environment that promotes learning and growth from within. We invest in our employees through development, ongoing feedback, open dialog, and implementing their fresh ideas. We focus on celebrating success, building relationships, and encouraging continuous growth.
We make available a top notch benefits plan which includes:
- Comprehensive Benefits Package including Health, Dental, and Vision insurance options
- Supplemental Insurance – Accident, Critical illness, etc.
- Long Term and Short Term Disability
- Flexible Spending Account options
- Paid Personal Time Off and (8) Paid Holidays per year
- Life insurance options for you and your family
- Strong 401k and more
If you thrive in a fast-paced environment, deliver as a way of life and are inspired to make a positive impact, consider applying with us today!