Store Manager - Full-time / Part-time

Store Manager - RIDE

Overview: Be a part of our customer’s lives and assist them in selecting the right apparel and technical tack for their respective discipline. Represent fully the spirit, quality, and customer service RIDE is known for. The Manager is responsible for ensuring the store achieves or exceeds the sales plan with the highest margin of profit. To lead, develop, and support sales professionals meet and exceed their individual plan. To execute activities based on client development and providing a higher level of customer service. The Manager should maintain presence on the floor to ensure adequate sales coverage and to identify as one of the main ‘faces’ of the business.

· Sales

· General staff management

· Customer service

· Event planning and coordination

· Managing orders/estimates/hold/memo’s/repairs

· Maintaining store appearance

· Merchandising

· Opening and closing procedures

Daily Duties:

Display

a) Coordinate with staff display of new stock

b) Regular analysis of displays for neatness, color coordination, and editing

c) Regular scheduling and management of Window display changes with a strategy for which products to feature and why

Client outreach

a) Check email accounts daily

b) Phone clients regarding new products

c) Work on marketing promotions mail campaigns such as new product arrival/anniversary/birthday/special events, etc.

Receiving

a) Enter Purchase Orders (PO’s) in the system, creating new and complete product cards where needed, reviewing for accuracy

b) Receive PO’s on arrival, ensuring costs are correct.

c) Create Supplier Invoices (SI’s) and reconciling the charges to credit cards or bank accounts (preparing for Bookeeper).

d) Identify discrepancies immediately and bringing to the attention of relevant vendor and owner, then following in system to ensure proper action is taken and credit issued.

Orders/Estimates/Holds/Memo

a) Complete personal order estimates and assist with entering others where needed

b) Note status of order query to ensure all staff following 1 week and under policy (24 hour and under on seasonal items and where items is last remaining)

c) Place orders

d) Contact customers that left items on hold

e) Check all other ‘hold items’ and bring aged hold’s to appropriate staff’s attention/follow up with that client on behalf of other staff member where necessary

f) Check for any outstanding items that can be processed, even if you were not the initial point of contact for that client

Repairs

a) Spot check repairs for accuracy in price/job completion

b) Address all issues with Owner/Vendor immediately

c) Offer training to staff regarding issues as needed

d) Drive repair sales and monitor staff repair sales

End of day procedures

a) Restock and straighten front and back of house, vacuum, take out garbage recycling, turn off coffee maker and turn on exterior window lights before setting alarm and locking up.

b) Coordinate restock of POS/cash wrap counter supplies

c) End of day recap with capture/close rate, daily totals, any other info needing to be shared.

Reports

a) Look over End of Day report, compare to Dashboard and where we are toward meeting our monthly goal

b) Notate areas of improvement for weekly staff meeting

c) Notate areas of strength for weekly staff meeting

Weekly:

Sales Promotions

a) Drive promotions

b) Analyze success of promotion

c) Report findings to owner

d) Brainstorm upcoming promotions

Sales Log

a) Fill in Daily/Weekly Individual Sales Log for week prior with Office Manager and email to owners with notes

b) Pinpoint areas of improvement and create plan of action to improve

Individual Staff Coaching

a) Cover sales/performance statistics per salesperson from month prior

Meeting with Owner

a) Week review by sales, customer service issues

b) Success of promotions

c) Analyze repair sales, custom design sales, average transaction amounts

d) Brainstorm changes to be implemented

e) Email to owner

Staff Meeting

a) Create a handout/guide to accompany staff meeting

b) Email to owners/staff prior to meeting

c) Communicate plan of action to staff

Inventory

a) Spot check understock system

b) Check for aged items and promote to clients, make suggestions to owner where necessary to promote/donate slow moving items

c) Regular review of inventory levels, creation and suggestion of replenishment PO’s, especially regarding PSI’s.

d) Approve re-orders as necessary

Monthly:

Sale Outreach

a) Ensure staff goes through Anniversary/Birthday/Special Event customer list

b) Coordinate staff checking wishlists and contacting customers

Sales Report

a) Run and review Lightspeed report last month’s sales (combination of weekly sales)

b) Analyze statistics

Manager Checklist

a) Make appropriate changes if any

b) Schedule store maintenance and cleanings with Landlord & Property Manger as needed

Qualifications:

Education/Experience: Strong prior retail management or operations experience. Working knowledge of the Equestrian world. Show experience a +.

Communication Skills: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, management and on the telephone with proper etiquette.

Computer/POS Skills: Mac proficient, basic working knowledge of Excel (creating basic formulas, data sorting and filtering, workbook creation, report creation and exporting to excel for reporting review, etc). Lightspeed POS management system knowledge a +.

Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.

Reasoning Ability: Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team, while regularly taking initiative independent of direct supervision.

Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders (6-8’). Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting up to 45 lbs on occasion (mostly with regard to shipping saddles, or receiving large parcels of goods, etc, where a hand truck and co-worker assistance is also provided).

Other Skills: Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.

Work Hours: Though we follow a regular schedule, occasionally you must be available to work a variety of hours, which may include early mornings, evenings, weekends, and offsite events. These include events (both in-shop and on location) and barn visits for saddle fittings and deliveries.