Beauty Advisor

POSTION SUMMARY
The Email and Phone Representative provides client support via email and over the phones; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email or phone and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.

POSITION RESPONSIBILITIES
* Respond to client requests/inquiries via emails or over the phone including product purchases, service & quality inquiries, order status, product information and general client support issues.
* Demonstrate companystandards for quality service and incorporate company voice/culture into every client communication
* Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
* Work in tandem with the quality and training team to self-manage performance expectations and participate in annual self-reviews/P4D (Performance for Development)
* Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
* Maintain business acumen, courtesy and professionalism when dealing with all client contacts
* Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
* Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
* Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
* Strict adherence to key performance indicators (KPI) as set by management.
* Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.