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MSW/ Client Services Director
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 288 - 07050 Orange, New Jersey |
About this job
DIRECTOR OF CLIENT SERVICES / MSW
Job Description
The DIRECTOR OF CLIENT SERVICES is expected to perform a variety of duties in the area of client services. The DIRECTOR OF CLIENT SERVICES will answer telephone inquiries and perform Care Consultations, Quality Assurance visits and network with professionals in the community in order to develop business. The position is in our Springfield office and we service Union and Essex Counties.
Primary:
- Develop and maintain positive relationships with all clients/family members through care consultations, quality assurance visits, phone calls, cards and special events
- Partner with Director of Nursing to best address clients' needs
- Monitor, mediate and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service
- Develop and maintain a relationship with the collaterals of each client &ndash reaching out to professionals in the community that are potential referral sources
- Counsel CAREGivers on quality concerns
- Conduct client/CAREGiver introductions as needed
- Enter and maintain accurate client and CAREGivers records
Secondary:
- Update computer data base with emails of families, clients and referral sources
- Back up for on-call
We are looking for a dynamic individual, who is a critical thinker, with strong problem solving skills and is looking to make a difference in the lives of the clients we serve. Our office is open from 8:30 &ndash 4:30, Monday &ndash Friday. We are a team of professional looking for this missing link.
MSW required, preferably with a minimum of 2 years experience.
Position is 40 hours/week, would consider 30 hours for the right individuaal. Compensation based on experience
Benefits include 3 weeks PTO, 10 paid holidays, health coverage and retirement plan
Each Home Instead franchise is independently owned and operated.