Starbucks Brand Champion

Location: Corporate Human Resources
Unit Name: Regional HR Field Operations
Unit Code: 0FI8RG16
Hourly Rate (if applicable):

Summary:

The Starbucks Brand Champion is a senior level manager in a large volume branch with 10 or more Starbucks and is responsible for interfacing with the brand representatives and directing management associates in support of the Director of Operations. This position is also responsible for focusing on store level operational and personnel performance, monitoring business results of the assigned stores in support of Operating Excellence, coaching and professional development of other store management and associates, being the central driving force for realizing and implementing operational changes, and performing all other responsibilities as directed by the business or assigned Management of which associate is capable of performing. This is an exempt position and typically reports to the Operations Director, depending on local requirements.

Essential Functions:

• Analyzes operational performance of all stores and partners with managers to apply best practices to drive sales, ensure consistent food cost, labor, customer and associate satisfaction and maximize financial results
• Ensures on a daily basis that the stores are open and staffed appropriately, the stores are clean, inventory levels are appropriate and equipment is working properly
• Monitors all quality control records, to include ensuring quality assurance and loss prevention policies and procedures are being adhered to
• Complies with company and franchise standards of operation procedures, as well as those of all applicable regulatory agencies, and ensures on a daily basis that all products are prepared and presented in accordance with brand or company standards
• Identifies hiring, deployment, training, advancement, promotion needs of the stores
• Coaches and develops management and hourly associates and provides performance feedback to Director of Operations
• Maintains effective communication and positive associate relations by ensuring manager and associate activities are performed in compliance with brand standards at all times, to include timely and proper execution of all brand promotions, merchandising and other brand initiatives
• Provides the highest quality of customer service to the customers at all times, to include ensuring the proper training of all staff and supporting managers and associates to ensure customer satisfaction and product quality
• Conduct price sweeps for brand, analyze findings and make recommendations
• Supports and enhances working relationships with brand partners, company Sr. Director Starbucks, landlords and the community
• Acts fairly and honestly in all dealings within the company's, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification required
• Requires 5 or more years of job-related experience in medium volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience
• Demonstrates knowledge of product, customer service, services and quality standards required, equipment and operations standards required
• Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent
• Possesses knowledge and skills necessary to understand and use financial reports
• Demonstrates organization and multi-project time/issue management
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)