General Manager

General Manager: 

Job Summary 

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include: 

Leading and developing of their team 
Ensuring an exceptional Guest experience 
Providing a high quality product 
Maximizing sales performance 
Driving profitability while maintaining a fun and welcoming atmosphere 
Responsibilities and Duties 

Action-Orientated 

Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly 
Drives implementation of company programs through action planning and inspiring team to meet operational standards 
Develops local store marketing plans to support brand initiatives 
Initiates community outreach through marketing and special events 
Uses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence 
Building Effective Teams 

Challenges the team to achieve results 
Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system 
Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition 
Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected 
Composure 

Handles differences between Guests and Team Members without escalating the situation 
Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration 
Is considered a confidant and/or resource in a tough situation 
Drive For Results 

Ensures team adhere to legal and operational compliance requirements 
Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well 
Guest Focus 

Encourages “Guest comes first attitude” 
Trains and holds team accountable for delivering an exceptional Guest Experience 
Solicits Guest feedback to understand Guest satisfaction 
Hiring & Staffing 

Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations 
Manages store’s staffing levels 
Integrity and Trust 

Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King 
Fulfills cash handling, financial and inventory reporting responsibilities with honesty 
Time Management 

Sets priorities for Team and themselves each day 
Relies on their team by delegating Daily Checklist tasks to Team Members on shift 
Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s) 
Shows up on time for work 
Completes required checklists and paperwork with no outstanding items by due dates 
Essential Job Functions 

Demonstrated experience building community relationships 
Ability to communicate clearly and concisely both orally and written 
Ability to manage store operations independently 
Ability to manage effectively in a fast paced environment 
Ability to manage resources to ensure established service levels are maintained at all times 
Exception Interpersonal Skills 
Knowledge of guest service techniques 
Knowledge of supervisory practices and procedures 
Organization and planning skills 
Strong problem solving skills 
Team building skills 
Strong leadership skills with the ability to coach and mentor others 
Ability to plan and organize work load 
Ability to handle confidential and sensitive information 
Available to work flexible schedule including nights and weekends 
Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety 
Ability to follow procedures and willingness to comply with dress code requirements 
Ability to keep the store clean and follow food safety regulations 
Ability to operate a blender and POS cashier system 
Ability to move boxes, weighing up to 55 lbs throughout the store 
Ability to position self to bend, reach and scoop through assigned shifts 
Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F 
Qualifications and Skills 

3 Years Guest Service experience in a restaurant or retail environment 
1 Year Supervisor 
1 Year Experience analyzing financial reports