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Workplace Computing Technician - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Salem, MA Salem, Massachusetts |
About this job
The Workplace Computing Technician will perform all duties as assigned relative to open Service Center cases and assignments. Performs 2nd tier support during normal business hours and after-hours (when on-call). Responsibilities - Tasks as assigned via Service Center Helpdesk support system - Daily/weekly updating of Service Center case journal - Customer follow-up relative to open cases - PC deployment, hardware, OS, and Software installations and upgrades - Work closely with end-users, Purchasing and Facilities departments to define business problems, desktop needs of departments and solutions and provide more efficient support - Maintain proper documentation relative to Technical "how-to's", guidelines for