AirWatch Technical Specialist - Full-time / Part-time

H-E-B is a leading innovator in technology. Our Information Solutions (IS) Partners design, construct, implement, support, and/or repair technology solutions that the business needs.

As a Technical Specialist, you will provide technical support services required to maintain H-E-B's computing infrastructure.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.

Do you have a:

HEART FOR PEOPLE... insight to consider People as part of Information Solutions processes?

HEAD FOR BUSINESS... technical expertise?

PASSION FOR RESULTS... drive to learn system design and configuration?

Business Unit's / Department Mission

Provide technical support and leadership in maintaining HEB's IT COE Enterprise Applications and System Management Tools

Essential Functions / Process Responsibilities include the following;

Provides the same essential functions as a Technical Specialist. Additionally, provides technical leadership and mentoring for team members and offshore partners along with providing technology strategy for supported application solutions

• Communicate with end users, gather requirements, code/configure, maintain, test, and debug configurations for new and existing applications of basic to medium complexity systems
• Working knowledge of SNMP protocol, MIB rules and OID hierarchy
• Familiar with COE application tools and monitoring systems along with system management and ITIL concepts
• Serve as technical lead on projects and drive work for enhancements and initiatives
• Lead software deployment effort (configuration/ maintenance/installation, testing, debugging), managing timelines, and technical documentation.
• Communicates application status, issues and concerns to leadership. Works with vendors to escalate problems and resolve issues
• Troubleshoot basic to medium complexity application configurations and integrations
• Resolves installation issues encountered in the development or production environments working with software vendors as needed
• Able to create and/or contribute to the system architecture and/or application design.
• Knowledge of multiple development platforms (client/server, browser, mobile, package, etc.) and the unique constraints of each in order to meet their non-functional requirements - portability, scalability, throughput, usability, etc.
• Provide guidance and training to less experienced Partners.
• Uses and contributes to the refinement of CoE-related tools, standards and training.
• Develop integration scripts between various System Management tools using perl, python, powershell, .bat and JavaScript.
• Understanding of databases and ability to write sql queries. Ability to work with several database platforms such as Oracle, MySQL and MS SQLServer
• Proficient with following Systems Management tools: New Relic, Microsoft Exchange, Microsoft Lync, AirWatch and Splunk

EXPERIENCE AND EDUCATION PREFERRED

• Software Development experience preferred
• Bachelor's degree in Computer Science or Information Systems or equivalent experience.
• Superior interpersonal skills
• Superior verbal, listening, and written
• Proficient in PowerShell
• Linux and Windows Server experience
• AirWatch experience required
• Experience as an Exchange 2010 Administrator
• Experience as an Lync 2010 Administrator
• Office 365 knowledge
• Exchange Online
• Lync Online