Security Operations Center (SOC) Officer

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal, North America’s leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.? We promote from within our company!?You can start with little, to no, security experience and become one of Allied Universal’s many success stories.

Apply to join the LARGEST SECURITY COMPANY in the United States!

Job Description

Description:

The GSOC Operator is responsible for performing CCTV and Alarm Monitoring duties for assigned campus of geographic area. The position will also perform duties involved with security system functionality and repairs, incoming and outgoing communications, report writing and generation, video investigations and access control. This position will build, improve, and maintain relationships with clients and employees; develop and retain best practices; coordinate needed support services; and solve problems to effectively maintain high level operations. This position will be responsible for meeting or exceeding operational goals, and providing quality customer service

Key Responsibilities:

In addition to the requirement of regular and predictable attendance for this position, list additional key responsibilities in order of importance to the job/department. Include the estimated time spent on each in a given week.

1. Monitor, dispatch, disposition and properly report alarm activity within assigned area
2. Actively monitor CCTV for assigned area to identify any potential issues or suspicious activity
3. Provide accurate and timely communication to SOC Supervisor, Client, other personnel as required
4. Deliver consistent and professional communication via phone, instant messaging, email, or in writing
5. Initiate, complete and updated as needed, Incident Reports within the D3 platform.
6. Execute proper protocols and communications during emergent events

Additional Responsibilities:

(Note other primary accountabilities, if desired.)

1. Ensures all required reporting and contract compliance requirements are met.
2. Assures regular communication of issues to appropriate contact.
3. Handles any escalated security issues or emergency situations appropriately.
4. Other responsibilities as determined by client or Account Manager.
5. Learn and maintain technical proficiency
6. Follow all Capital One and Allied Universal policies as outlined in the employee handbooks, executive memos, and on the SharePoint portal.
7. Work with system security installers and technicians to facilitate service calls.
8. Extensive data entry and review
9. Effective keyboarding skills (40 words per minute or better)
10. Must be able to assess and evaluate situations effectively and able to identify critical issues quickly and accurately

Primary Competencies or Non-Negotiables:

Operational

• All employees conduct themselves in an honest, ethical, professional manner.
• All employees meet training standards and requirements.

Leadership

• Assume ownership for our company’s success.
• Promote and embody our culture, values and beliefs with passion.
• Take ownership of issues, seek solutions.
• Take responsibility, do the right thing.
• Project energy and enthusiasm.
• You are part of a team and have a responsibility to everyone on it .

Qualifications:

Qualified applicants for the GSOC Operator position will meet the minimum requirements, as described below:

• An equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Minimum of 1 year experience in an operations center/call center environment
• Experience in balancing stress and workload to ensure mission success and continuity of operations
• Capable of accurately making critically important decisions with little information and time
• High-level customer service skills as demonstrated by way of previous work history
• Excellent grasp of MS Office suite and programs, to include Word, PowerPoint, Excel, Outlook, Lenel, SharePoint, etc.
• High-level analytic and computer skills; must be able to navigate menus and perform logic-based searches of data rapidly and effectively
• Ability to interact effectively at various professional levels and across diverse cultures
• Multitasking skills, including the ability to answer multiple phone lines, prioritize alarms, and efficiently dispatch security officers while receiving visitors, issuing/altering/deactivating ID badges, responding to emails, and monitoring CCTV equipment
• Excellent communications skills, including a mastery of the English language-both written and spoken
• Ability to maintain a positive attitude and high motivation level focused on success professional and calm demeanor, even under high pressure/stress
• Ability to sit for prolonged periods of time (the entire work day) without becoming distracted or complacent

Option

EDUCATION

FIELD (i.e. Accounting, IT, Marketing, Sales)

EXPERIENCE

YEARS

LIST REQUIRED CERTIFICATION(S) If applicable

Preferred

Associates Degree or equivalent experience

Criminal Justice, IT, or related field

Previous security experience with focus in access control, badging operations or CCTV capabilities. Computer skills desire

At least 1 year previous relevant experience (depending on size and scope of client)

Certification(s) in Console and Dispatch operations desired

Additional Qualifications:

• Ability to work in a fast past and adaptive environment
• Outstanding interpersonal and communications skills required
• Ability to manage multiple priorities and complex situations on an ongoing basis
• Previous Console, Dispatch or Help Desk experience preferred
• Ability to work in a team-oriented environment while maintaining personal accountability
• Key competencies: Intermediate to advanced computer skills, integrity, problem solving, conflict management, time management, customer focus, timely decision making, drive for results
• Ability to work a flexible schedule and to work evenings, weekends, and holidays as requested or required.
• Access to reliable transportation
• Coachable, open to learning new skills and ability to avoid “that is how we have always done it” attitude.

Closing

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

EOE/Minorities/Females/Vet/Disability
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

*SAJ

*CB-MA