Smoothie King-Assistant Manager

Job Purpose

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Assistant Manager is involved in all areas of store operations which include:

•           Leading and developing of their team

•           Ensuring an exceptional Guest experience

•           Providing a high quality product

•           Maximizing sales performance

•           Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive For Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics and Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift

Experience Requirements

• Guest Service experience in a restaurant or retail environment

2 or more years preferred 

Essential Job Functions

•           Demonstrated experience building community relationships

•           Ability to communicate clearly and concisely both orally and written

•           Ability to manage store operations independently

•           Ability to manage effectively in a fast paced environment

•           Ability to manage resources to ensure established service levels are maintained at all times

•           Exception Interpersonal Skills

•           Knowledge of guest service techniques

•           Knowledge of supervisory practices and procedures

•           Organization and planning skills

•           Strong problem solving skills

•           Team building skills

•           Strong leadership skills with the ability to coach and mentor others

•           Ability to plan and organize work load

•           Ability to handle confidential and sensitive information

•           Available to work flexible schedule including nights and weekends

•           Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety

•           Ability to follow procedures and willingness to comply with dress code requirements

•           Ability to keep the store clean and follow food safety regulations

•           Ability to operate a blender and POS cashier system

•           Ability to move boxes, weighing up to 55 lbs throughout the store

•           Ability to position self to bend, reach and scoop through assigned shifts

•           Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 F to -10 F