Picsolve Team Leader at Madame Tussauds NY

Are you looking to work for a fun, dynamic environment in the heart of New York?  Then look no further as this might be just the career opportunity you’ve been searching for!  Picsolve is providing Madame Tussauds New York with great interactive photography products that our guests will love and cherish forever and we want you…

• To support the Site Manager in managing day-to-day unit operations while delivering a high standard of customer service through motivation and communication skills.
• To integrate with an energetic team who provide a high level of customer service at all times to our guests.

Duties and Responsibilities

• Model the Picsolve selling standard leading by example
• Complete staff observations and assessments, providing feedback to ensure sales models and behaviors are adhered to (ex:  8 steps to Mystery Shop)
• Track and monitor unit KPIs and drive sales by motivating staff using incentives and recognition
• Consistently track unit sales on an hourly basis and ensure all team members know their sales targets
• Track individuals’ performance, providing coaching when required
• Accountable for cleanliness and retail standards, ensuring the highest standards are met at each unit

Team Behaviors

• Deliver motivational and educational start-up meetings to the team, ensuring they have appropriate levels of information such as daily targets and unit assignments
• Accountable for your own self-development using all available resources
• Model team behaviors: friendly, knowledge expert, enthusiastic, confident, following uniform and appearance guidelines
• Ensure the team are briefed on all relevant communications and prioritize/delegate tasks accordingly (ex: new product or price promotions)
• Assist the manager with major event preparation (audits, etc.)
• Run the site in the absence of both the Site Manager and Assistant Site Manager
• Actively participate in management meetings, carrying out actions as required
• Build and maintain strong working relationships with the site management team, external suppliers, and all Picsolve colleagues in order to maximize system operational time

Team & Site Management

• Carry out regular unit and till checks and internal Mystery Shops
• Complete till checks and end of day cash and paperwork procedures as outlined in the loss prevention policy
• Carry out Return to Work Interviews for Picsolve Employees, providing the Site Manager with any relevant information regarding employees returning from periods of absence
• Support the Site Manager in the implementation and compliance of operational policies and procedures which are specific to the site

Key Performance Indicators

• Successful completion of contractual probationary period
• To achieve a minimum satisfactory standard of performance (measured via appraisal)
• Satisfactory performance in relation to attendance
• SPH, Revenues, Hourly Sales
• Mystery Shopper Results – 94% average score for the year