Retail Cashier

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned .

· Operates cash register accurately and efficiently to ensure customer satisfaction

· Completes company documents or forms, determines charges for products requested, collects deposits, prepares orders and delivery records, and completes merchandise returns as required

· Maintains customer transaction tickets at the register in an organized and efficient manner

· Assists customers by phone or in person by responding to requests for orders or information on products or services, including price, and in some circumstances, use of products

· Greets customers when they enter the retail store. May direct or assist customers to the location of where product is located in the store or lumberyard

· Listens to and resolves customer service complaints or requests when appropriate. Requests assistance from other retail sales employees or management in resolving customer complaints when necessary. Informs store management or other personnel of any customer complaints or requests in a timely manner

· May be directly responsible for maintaining inventory and product displays within assigned area in regard to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products. This can include re-stocking returned products properly

· Follows Standard Operating Procedures when carrying out position responsibilities

· Attends and participates in all store meetings, training sessions, and company-sponsored programs as required

Requirements

QUALIFICATIONS

· High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

· Ability to read and comprehend simple instructions, short correspondence, and memos

· Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

· Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

· Ability to utilize company point-of-sale system (MAC21), Microsoft Word & Excel, and other 3 rd party software applications at a basic level