Room Service Cashier / Operator (overnight) - Part-time

The Charles Hotel

Exhausted from a hectic day of travel and nonstop meetings, our guest reaches for the phone. SO hungry! Your prompt friendly response, offering helpful menu information and just the right suggestions, bring instant relief. You note selections clearly to ensure speedy kitchen preparation, special requests are met, settings and condiments are just right, and the check accurately totaled. You understand what “around-the-clock” room service means to guests. And you take pride in delivering genuine care and getting it right the first time, and can elevate our guests’ experience with just one phone call.  If this is you, you’ll have many opportunities to make an impact as a valued Room Service Cashier with The Charles Hotel.

As Room Service Cashier, you will

• Respond graciously to all room service orders, providing menu offerings and helpful suggestions, estimating delivery time and check information, to provide an excellent guest experience.
• Expedite accurate orders to kitchen and delivery staff, clearly noting special requests and guest count to ensure correct settings and condiments, for optimal guest experience and cost control. Accurately process guest checks and cash handling.
• Pitch in and do the right thing. Complete shift sidework to help your fellow associates and enable focused guest care. Enthusiastically respond to guest needs, issues and comments without delay, sharing important info with the shift supervisor.

Fundamentals

This is an overnight position; 11:00pm to 6:00am. The ability to read, write and communicate effectively in English is required, with a second language helpful. One year’s experience in a food services field is also helpful.  The ability to operate a computer, cash register, calculator, and multi-line telephone system is required.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.