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in Lincoln, NE
Front Desk Agent and Night Audit
Hours | Part-time, Full-time |
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Location | 5865 Boboli Lane Lincoln, Nebraska |
About this job
SUMMARY
Provides customer service to guests of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
§ Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
§ Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
§ Date stamps, sorts, and racks incoming mail, faxes and messages.
§ Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
§ Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
§ Accurately checks out guests and communicates departures with housekeeping staff.
§ Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
§ Makes, confirms and cancels reservations via telephone, computer and in writing.
§ Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
§ Posts charges such as room, food, liquor, or telephone, to ledger.
§ Deposits guests' valuables in hotel safe or safe deposit box.
§ Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
§ Maintains the cleanliness and organization of the hotel lobby and front desk area.