Whirlpool Trade Customer Support-Full-Time-Work From Home

Trade Customer Specialist Position

Work From Home

Trade Customer Specialist Position

As a global company, Trade Partners are an essential asset to any corporation. Whirlpool is seeking individuals to act as a liaison between our Trade Partners and Whirlpool; placing orders, answering questions, providing guidance, exemplifying a sense of urgency and exhibiting excellent oral and written communications, and ensuring the entire order process runs smoothly and efficiently. We are looking for individuals who have critical thinking, problem resolution, and strong negotiation skills to provide our Trade Partners with World Class service.

Brief Overview: The Trade Partner Account Specialist will process new orders, adjust pre-existing orders, respond to daily calls from Trade Partners and answer their questions, requests and/or inquiries. This position entails strong problem resolution and critical thinking skills. This individual will participate in a call center team oriented environment focusing on proactive order management, supporting Whirlpool Trade Customers and Whirlpool internal customers while providing a differentiated customer experience. This individual will also have training in continuous improvement methodologies and be expected to apply those learning's into their day to day work environment.

What You Need To Succeed:

• This individual should demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a fast paced environment.
• Strong organization and time management skills

• Strong understanding of Supply Chain concepts and ability to coach/mentor peers
• Demonstrated understanding & application of Continuous Improvement / Lean tools & methodologies
• Thought leader - brings thought leadership to every discussion to create positive outcomes for our customers and business.
• Demonstrated strong critical thinking, ability to problem solve and resourcefulness at seeking resolution
• Demonstrated personal accountability for results
• Demonstrated ability to make decisions sometimes with limited supervisor interaction.
• Ability to effectively communicate with business partners at all levels of the organization
• Proven ability to influence others
• Proven ability to work within a team and across functions
• Strong knowledge retention

• This individual should be a person of process and detail orientation, possess the ability to multi-task and balance responsibilities with the ability to adapt to changing business environments and/or needs
• Positive attitude and strong work ethic.
• Computer knowledge with proficiency in MS Office (Excel, Word, Power Point, Access)
• 4-5 years minimum of experience within a customer service organization is preferred.

• B.S. Supply Chain, Logistics, Engineering, Business or related field is preferred, but not needed

Send resumes

Rebeca Hamlin

269-759-6866

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.