On Call Coordinator

Home Instead Senior Care®

On Call Coordinator Job Description

Corporate Entity d/b/a Home Instead Senior Care

Are you self-starter who enjoys working independently? Do you want to work from the comfort of your own home? Do you want more flexibility in your schedule to do the things you love? Are you looking for a way to supplement your current income? If so, we want you to join our Home Instead Senior Care Key Player Family! Contact us by filling out an application to learn more about our On-Call Coordinator position!

PLEASE SUBMIT A COPY OF YOUR RESUME

Primary Responsibilities:

• Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
• Obtain resources needed for on call responsibilities such as laptop, tablet and/or any paper resources deemed necessary.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Fill all Client shifts following designated office scheduling processes.
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with office Key Players
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner.
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Return resources to the office following your shift (company cell phone provided.)
• Demonstrate open and effective communication with owner, colleagues, and CAREGivers.
• Ensure Home Instead Senior Care standards are met and upheld

Each Home Instead franchise is independently owned and operated.