Call Center Customer Service Representative
LOCAL FAMILY OWNED BUSINESS SEEKING CUSTOMER SERVICE EXPERTS!
Call Experts is a fun, family-owned and operated call center with a location in Branchburg, New Jersey. We have been in business since 1982 and are rapidly growing. With us, there is room for growth and opportunity for all those that seek it!
We are a primarily inbound call center that specializes in taking/dispatching messages for different companies. The calls handled range from typical message taking for professional offices to complete call center entry.
This job posting is for multiple entry level, first and second shift customer service representatives position at our Branchburg, New Jersey location. We are hiring for early morning day shift hours (6a-230p or 7a-330p) and second shift hours (range of shifts that begin between 1p-4p). All applicants must be able to work weekends!
Successful candidates will possess the following:
Genuinely Friendly and Compassionate
Pays high attention to Detail
Flexible personality (Goes with the flow!)
Effective Communication Skills
Efficient and accurate typing skills
Creative and proactive
Candidates must have a professional tone and clear speaking skills, be detail-oriented, able to accurately and efficiently type, and have a passion for giving great customer experiences!
Must be able to operate the telephone, phone/headset, keyboard/computer system accurately using the company's software.
Must be able to speak and hear clearly through a headset in order to effectively communicate with each caller.
Must be able to read and communicate in English.
Must be on time and ready to take calls for every scheduled shift.
Must be able to efficiently type accurate messages into the system that correctly summarize caller's needs.
Must handle each account based on the instructions for that account.
Must display genuinely friendly, engaging, and helpful personality, on and off the phone.
Must understand and act in accordance with company Core Values and policies.
Must be able to be flexible with their scheduled hours
Please only apply if you meet the above and following requirements:
Are available to work holidays, weekends. and second shift hours
Pass a basic background check
Have at least 3 years of verifiable customer service experience working with the public
Have a clear and professional speaking voice
Enjoy helping people
Benefit package for Full Time employees include: Paid breaks, medical/dental/vision insurance (after 90 days), and 401k with match after 1 year of service.