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Service Captain
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 1 North Main Street Greenville, South Carolina |
About this job
The Service Captain will assist all FOH team members by ensuring they have necessary resources to provide guests with a genuine Tupelo Honey Cafe experience that meets operational guidelines and ensures future profitability of store. Additionally, The Service Captain will lead the flow of the restaurant, as well as drive guest satisfaction.
QUALIFICATIONS
•At least 3 years’ experience in FOH service environment as service or management personnel.
• Must possess a positive, proactive, constructive teamwork attitude.
• Possess good math skills and have the ability to operate a POS system.
• Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels
• Must be able to move and process information quickly
• Must have a working knowledge of the English language.
QUALIFICATIONS
•At least 3 years’ experience in FOH service environment as service or management personnel.
• Must possess a positive, proactive, constructive teamwork attitude.
• Possess good math skills and have the ability to operate a POS system.
• Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels
• Must be able to move and process information quickly
• Must have a working knowledge of the English language.
Requirements
Job Requirements
* Be able to work in a standing position for long periods of time (up to 10 hours).
* Be able to reach, bend, stoop and frequently lift up to 50 pounds.
* Must be able to move and process information quickly.
Additional Information
Essential Duties and Primary Responsibilities:
* Ensures that service standards are met and service staff is actively engaged in exceeding guest expectations.
* Understands completely all policies, procedures, standards, specifications, guidelines and training programs for FOH.
* Achieves company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness by creating a positive and productive work environment and hold staff accountable for those objectives being met.
* Controls cash outs and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
* Ensures all end of day cash outs are correctly completed and documented.
* Directs daily shifts as MOD on duty of service floor.
* Makes sure all side work is completed properly, ensure logs are filled out and service properly concluded.
* Handles guest complaints during the course of service and settle appropriately based on FOH MOD guidelines.
* Assists FOH team members with POS functionality in ringing, preparing and processing checks and payments.
* Opens and closes the restaurant with key and security code.
* Conducts daily line up in accordance with FOH MOD non-negotiables.
* Participates in sharing relevant content from shift with fellow team members.
* Works with FOH staff to develop their skill set as it relates to sales and service.
* Works floor shifts while simultaneously maintaining pace and supporting staff.
* Complete incident reports when needed and compile incident reports for GM/Guest Service Manager.
* Ensure all FOH team members are clocked in and out at scheduled times.
* Ensure cleanliness of FOH including properly bussed tables, windows, host stand, etc.
* Maintain proper sanitation and safety levels - including Steritech and Heath Department Sanitation standards.
* Be able to work in a standing position for long periods of time (up to 10 hours).
* Be able to reach, bend, stoop and frequently lift up to 50 pounds.
* Must be able to move and process information quickly.
Additional Information
Essential Duties and Primary Responsibilities:
* Ensures that service standards are met and service staff is actively engaged in exceeding guest expectations.
* Understands completely all policies, procedures, standards, specifications, guidelines and training programs for FOH.
* Achieves company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness by creating a positive and productive work environment and hold staff accountable for those objectives being met.
* Controls cash outs and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
* Ensures all end of day cash outs are correctly completed and documented.
* Directs daily shifts as MOD on duty of service floor.
* Makes sure all side work is completed properly, ensure logs are filled out and service properly concluded.
* Handles guest complaints during the course of service and settle appropriately based on FOH MOD guidelines.
* Assists FOH team members with POS functionality in ringing, preparing and processing checks and payments.
* Opens and closes the restaurant with key and security code.
* Conducts daily line up in accordance with FOH MOD non-negotiables.
* Participates in sharing relevant content from shift with fellow team members.
* Works with FOH staff to develop their skill set as it relates to sales and service.
* Works floor shifts while simultaneously maintaining pace and supporting staff.
* Complete incident reports when needed and compile incident reports for GM/Guest Service Manager.
* Ensure all FOH team members are clocked in and out at scheduled times.
* Ensure cleanliness of FOH including properly bussed tables, windows, host stand, etc.
* Maintain proper sanitation and safety levels - including Steritech and Heath Department Sanitation standards.