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Sr Business Analysis Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, WA 98006 Bellevue, Washington |
About this job
Job Description:
The Senior Business Analysis Manager (SBAM) will be responsible for providing insightful and actionable analysis, creating recommendations to improve performance and delivering exceptional support to Customer Service (CS) executive leadership. The SBAM will work closely with stakeholders in CS planning, strategy and operations to achieve financial goals while always seeking opportunities drive incremental value.
Responsibilities:
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Responsibilities
Qualifications:
Minimum Qualifications:
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.
Company Profile:
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit
EOE Statement:
We Take Equal Opportunity Seriously - By Choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
The Senior Business Analysis Manager (SBAM) will be responsible for providing insightful and actionable analysis, creating recommendations to improve performance and delivering exceptional support to Customer Service (CS) executive leadership. The SBAM will work closely with stakeholders in CS planning, strategy and operations to achieve financial goals while always seeking opportunities drive incremental value.
Responsibilities:
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Responsibilities
Construct executive-level presentations and deliver complex analytical findings in a clear and concise manner
Develop comprehensive financial models to aid leadership in decision making and evaluation of initiatives with appropriate risks and opportunities
Manage a direct report to operationalize cost savings and initiatives
Develop long-term strategies and initiatives
Create business cases for new initiatives and conduct post-mortem performance analysis
Promote cross team collaboration and encourage a supportive team environment
Support other important initiatives as needed and ad-hoc requests
Qualifications:
- 5 - 7 years of experience in planning and analysis or corporate financial analysis
- Strong analytical, problem solving and communications skills
- Advanced financial modeling skills, data modeling skills or advanced process analysis and design experience
- Excellent communication skills with executive level presence
- Have a unique talent for multi-tasking, meeting deadlines, learning new skills and methodologies
- Working knowledge of Business Objects, SQL and database experience preferred
- Telecommunication or call center operations experience preferred.
- Bachelor's degree required; Master's degree in quantitative concentration preferred
Minimum Qualifications:
At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.
Company Profile:
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit
EOE Statement:
We Take Equal Opportunity Seriously - By Choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.