Starbucks Store Manager - Full-time / Part-time

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office Team that is fun, creative, and enthusiastic!
• You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.

What You’ll Be Doing

• Assist guests and respond to guest requests in a professional and timely manner.
• Manage escalated guest challenges and resolve these challenges to the guests’ satisfaction.
• Ensure that all Front Office procedures are adhered to by all Front Office team members.
• Oversee day-to-day Front Office operational demands.
• Promote financial accountability within the Front Office department.
• Solve and/or assist Front Office team members in solving non-routine or complex guest challenges, system challenges, and/or procedural issues.
• Provide on-going training for all Front Office team members.
• Together with the Front Office Manager, conduct interviewing, hiring, disciplinary action for the Front Office department.
• Oversee Front Office payroll processing, as well as scheduling of Front Office team members.
• Motivate the team by maintaining a positive attitude and exemplifying the vision and mission of Greenleaf Hospitality Group.
• Together with the Front Office Manager, create long-term strategies for the growth of the Front Office department.
• Point, suggest, and assist in implementation of procedure/policy changes.
• Able to maintain the standards of quality and uphold the standards of the Radisson Plaza Hotel & Suites 
• Able to problem solve to effectively deal with internal and external customers
• Build strong relationships with each member of the Front Office
• Able to cross function with other units and cross sell the property
• Able to train and develop team members to find the right fit
• Able to select talented new team members
• Able to work and build a budget and meet staffing guidelines
• Can implement operating procedures and standards
• Meet needs of guests with specific preferences
• All other duties as assigned.

What You Need for this Position

• Bachelor’s degree with an emphasis in a Travel & Tourism or Business related field is preferred.
• Minimum one year experience in supervision of a team.
• Experience and success in leading, supervising, team building, and motivating staff.
• Coordinating numerous tasks at the same time
• Organizing, sorting, and inventory control
• Able to stoop and bend
• Able to stand for long periods of time, up to 8 hours or more
• Able to lift up to 40 pounds from time to time

What's in it for You

• 401k with contribution match 
• Medical/Dental/Vision 
• Health and Wellness reimbursement
• 10% Discount on GHG outlets
• Complimentary Meal Break
• Discounted Hotel Rates
• Annual bonus opportunity
• Company cell phone reimbursement