The job below is no longer available.

You might also like

in Boston, MA

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Boston, MA
Boston, Massachusetts

About this job

Job Description

About the Organization

More Than Words (MTW) is a social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business, , and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood. Please visit our website at mtwyouth.org to gain a better understanding of our organization and take a moment to watch introductory video.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

The Job

The Store Manager or Business Training Manager is both the bookstore manager and a coach for our youth. This position is a full-time exempt salaried position with full benefits. The salary range is 42K-52K, commensurate with experience. The Business Training Manager position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.”

Based on your previous experience and after intensive supported paid training you will be managing and leading shifts as the lead Manager on duty at your site within one month. We train you and you train, inspire, hold accountable and support your team. Previous experience in a retail setting, bookstore or online industry preferred but not required.

Essential Functions:

Manage Retail Shifts in order to meet Financial Goals:

  • Oversee all aspects of the store and online businesses including maximizing profitability, training, inventory management, marketing, merchandising and events

  • Oversee all safety, policies and procedures to open and/or close the store on specific days including some evening and weekend shifts

  • Lead a shift of 5-6 youth to ensure success of all business activities: serve customers, execute projects & events and fill online orders

  • Continually monitor and improve systems to meet revenue benchmarks for online & store

Train Youth Employees:

  • Work alongside youth to provide ongoing training, feedback and support for youth to improve performance in online & store business operations

  • Hold youth employees accountable for all safety, policies and performance including attendance, punctuality, professionalism and efficiency with tasks on shift

  • Work with youth and staff to support weekly Team meeting with all members of MTW

  • Manage training manual updates, and training schedule coordination with Management Team

    Required Qualifications:

  • Willingness and able to be accountable for the business operations results

  • Preparedness to serve as a role model and professional resource for youth

  • A commitment to working directly with youth and a track record of motivating and supervising a team to establish and meet high-performance standards

  • Ability to work a full-time flexible schedule, including some early morning, night and weekend shifts, willingness to get the job done, and to respond to urgent issues when they arise.

  • Ability to multi-task in a fast-paced setting

  • Detail oriented and organized nature

  • Exceptional communication, and sensitivity for MTW’s diverse constituencies.

  • Great customer-service.

  • Able to regularly lift boxes weighing approximately 25 lbs.

Preferred Qualifications:

  • Experience managing and supervising for at least 3 years. Ideally in retail or on-line enterprise

  • Fluent in Haitian Creole or Spanish

  • Possess a valid driver’s license

Education:

  • A high school diploma, GED or significant work experience is required.

  • A four-year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Benefits:

  • Medical and Dental insurance, 401K

  • Paid vacation and sick time

  • Significant growth opportunities and professional development

  • Employee Discounts

Salary:

  • Commensurate with experience.

    More Than Words is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

To apply, please send resume and cover letter to BTM@mtwyouth.org . Please indicate “BTM-016” on the subject line.

Company Description

More Than Words (MTW) is a social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.