Assistant General Manager-Hampton Inn & Suites North Houston Spring

Assistant General Manager – Hampton Inn & Suites North Houston Spring

Experience the difference of working with Raymond Management Company’s Hampton Inn & Suites located in Spring, TX

Picture yourself traveling to a new city, you’re excited by the opportunity to experience the friendliness and comfort of a well-managed hotel. Your family looks forward to a warm, happy greeting and learning about the local flavor the town has to offer. If you are an organized, positive team leader, then YOU could play a key role in leading the team that helps to create this experience for our guests!

As an Assistant General Manager, your mission will be to turn our guests into “Raving Fans” by:

• Leading the team to deliver great service by encouraging responsive guest assistance while living and retaining the company culture.
• Ensuring the upkeep of daily administration and supporting the operations of the hotel.
• Maintaining effective communication with all departments.

At Raymond Management, guests and team members appreciate our “People First” approach. This approach, combined with our quality product, strong teamwork and focus on serving guests, makes our hotels an outstanding place to work. We invest in teammates by giving them the opportunity to learn and grow in their careers, while creating an environment where teammates appreciate and respect each other.

Check us out. Talk to our teammates. Join us.

Overview of Responsibilities:

This position is primarily responsible for assisting the General Manager with the day-to-day management functions and supervision necessary to assure successful hotel operations. The position assumes the role of General Manager in the General Manager’s absences and assists hotel team as needed. Primary job responsibilities generally fall into the following categories: guest service, sales and marketing, profit management, human resources management, asset management, technology, safety/security and administrative responsibilities. Assists other departments when needed and performs other related duties as assigned.

Guest Service:

1. Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
2. Assures teammates know all components and features of the company’s guest service guarantee.
3. Empowers hotel team to deliver legendary guest service by encouraging and rewarding responsive guest assistance.
4. Assures that hotel team knows and executes telephone sales and service programs.
5. Ensures hotel standards and services contribute to the delivery of consistent guest service.

Sales and Marketing Management:

1. Assists with developing and implementing a customized marketing and sales plan based on demand segments and maximizing revenue per available room.
2. Assists with assuring that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy periods.
3. Assists with coordinating advertising, public relations, and promotional programs.
4. Knows key accounts and actively sells through personal visits and regular contact with these accounts and their decision-makers.
5. Understands the local hotel market - strengths and weaknesses of the competition. Uses this knowledge when presenting information to decision-makers.
6. Familiar with the successful practices of competitors and recommends strategies or sales tactics designed to grow revenue and manage expenses.
7. Assists with identifying and soliciting new accounts for the hotel.

Profit Management:

1. Assists in preparation of the annual operation budget.
2. Assists with identifying major revenue and expense opportunities and potential problems.
3. Assists with training the hotel team in financial control procedures for cash, inventories and receivables, and ensures that these procedures are followed.
4. Assists with producing accurate and timely financial information.
5. Be Familiar with and knowledgeable of the hotel's demand segments and sources of business for each.

Food and Beverage:

1. Assists with the directing of the Food and Beverage team to meet the daily needs of the operation.
2. Assists with developing, implementing and monitoring schedules for the food and beverage operation.
3. Assists with ensuring food and beverage team is trained in all operational, inventory and financial control procedures.
4. Assists with implementing effective controls of food, beverage and labor costs.

Human Resources Management:

1. Assists with the management of human resources functions including recruitment, selection, orientation, training, retention, performance planning and evaluation, termination, and the administration of pay and reward programs.
2. Maintains a positive, cooperative work environment between team and management.
3. Emphasizes team selection, training and development as a way of doing business.
4. Assures all hotel teammates know and work toward the achievement of hotel objectives.
5. Assures personnel files are accurate and comply with local, federal and RMC regulations.
6. Assists with training teammates on understanding policies, pay procedures and benefits.
7. Administers RMC personnel policies in a fair and timely manner.
8. Assists with and fills in for different shifts and departments
9. Assists with or conducts guest service team meetings.

Asset Management:

1. Assures ongoing team involvement in preventive maintenance programs.
2. Assists with the coordinating of capital projects and assures minimal disruption to hotel guests.
3. Assists in protecting the interests of the hotel during capital projects.
4. Inspects rooms, building exterior, grounds, parking lot, and other physical facilities to assure the appearance of the hotel property is in compliance with franchise and RMC standards.

Technology:

1. Assists in the management of technology systems which include the property management system, time clock system, personal computer, computerized locking system and reservation system.
2. Assists in the maintenance of technology systems by completing routine checklist, back-ups and updates.

Safety and Security:

1. Knowledgeable of local, federal and RMC health and safety codes and regulations and follow them accordingly.
2. Understands and implements "Right to Know" laws.
3. Recognizes and corrects potential safety hazards and security concerns.
4. Uses ongoing safety training to minimize worker's compensation claims.

Administrative Responsibilities:

1. Assists with the review and approval of accounting, payroll, inventory, and administrative reports.
2. May prepare daily bank deposit.
3. Monitors and maintains procedures for control of supplies, cash and credit.
4. Maintains open communication with property departments, the management company, and outside vendors.
5. Represents the hotel and presents policies to guests and team members.
6. Assists with or completes accounting and administrative reports.
7. Assists with or completes inventory checks.
8. Performs other related duties as assigned.

Essential Skills and experience:

1. Guest Service orientation
2. Interpersonal, verbal and written communication skills
3. Planning and organizational skills
4. Leadership skills
5. Ability to work independently
6. Team Player
7. Ability to select, train and supervise employees
8. Ability to handle multiple tasks
9. Preference for a college degree in Hotel or Business Administration
10. Technical Skills preferred - Microsoft Word; Excel; Outlook; Internet; experience with hotel reservation and revenue management systems.

Working Relationships:

1. Assists with leading and supervising the hotel property team.
2. Interacts with all other property team members.
3. Interacts with other Assistant General Managers, General Managers and Madison Office teammates.
4. Reports to General Manager.

Physical demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions. While performing the duties of this job, the employee is regularly required to stand, talk or hear, and use hands to touch, handle, or feel. The employee is occasionally required to sit, walk, climb, balance, stoop, kneel and reach with hands and arms. The employee will periodically lift and or move up to 10 pounds and occasionally lift and or move up to 35 pounds. Vision abilities required by this job include distant/close vision.