Customer Success Manager - Full-time / Part-time

Launched in January 2011, EverQuote is a quantitative internet marketing firm focused on applying sophisticated mathematics and enterprise class technology to our partner's online customer acquisition programs. The EverQuote team utilizes comprehensive technology, reporting and bidding engines that allow EverQuote to source, scale and deliver high quality traffic and referrals at optimal cost for our partners.

Based in Cambridge, we are one of the fastest growing technology firms in Cambridge & Boston history. We are the premier partner for companies focused on driving industry leading internet marketing performance and results.

The company was founded with the vision of applying a scientific, data-driven approach to help consumers find the best price and coverage for their individual insurance needs.

EverQuote Pro offers agents a distinct advantage over our competition, which will result in higher conversion and retention rates. Thousands of local agents already use EverQuote, a number that is growing even faster with the latest release of EverQuote Pro.

Responsibilities

As a Customer Success Manager, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. You will be a strategic consultant for our agency business, in a role that combines both revenue protection as well as revenue growth, by creating up sell opportunities within our existing customer base.

You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Skills / Experience

• You want to work for a Pre IPO, award winning Technology Company!
• Experience in sales, customer service, or technical support. Sill in school? 2017 grads welcome to apply!
• You’re interested in learning about our technology and the agency world from the ground up!
• Experience using customer support software such as Zendesk or Salesforce a huge plus!
• You have a passion for success and a contagious positive attitude.
• You’re a rockstar on the phone. 40+ calls a day is a walk in the park.
• You work independently, have a sense of urgency and accountability.
• You’re a serious team player.
• You appreciate the opportunity to be mentored by some of the strongest sales leaders in the industry.
• You don’t mind music. We play a lot of it.
• You have the ability to work within a fast-paced customer support department and have a competitive nature (we like contest here! Especially ping pong).
• You like wearing a suit to work. Just kidding! Please don’t, we’re completely casual here.
• You have excellent communication skills and understand the importance of outstanding support.
• You like food. We have a fully stocked kitchen and catered lunches ever week.
• You have a strong record of success in whatever you have done.
• You want to work in a team and want to see your peers be just as successful as you! We are family.
• You appreciate a best in class benefits package including FULLY PAID health/dental, 401k with match, incredible training, EQUITY and unlimited PTO!
• You’re excited about what we’re doing, understand what an awesome opportunity this is, and want to be a part of our incredible growth!