Patient Access Representative

Job Description

A top client of ours in the Boston area is looking for multiple Patient Access Representatives for their new call center. This will be a 3 month temporary-permanent opportunity and candidates must have excellent customer service, reliability and professionalism. Interviews are expected to be the week of 3/12 and 3/19. Limited spots available. This is a great opportunity to get into healthcare and grow within a reputable and growing company. Previous healthcare experience is not required but preferred.

Responsibilities:

Responsible for handling all inbound and outbound calls to/from the Call Center. The majority of calls will involve scheduling patient appointments for the individual physician offices, a key function in supporting outstanding healthcare access for all patients and physicians. The representative will obtain and maintain all pertinent information and documentation to ensure timely and thorough access to appointments and will register patients by collecting demographic and insurance information. The representative will function as part of a multidisciplinary team that supports patients, providers and staff. The representative must strive for first call resolution whenever possible and will field a wide variety of caller requests and questions.

Qualifications: High school diploma is required and a level of knowledge equivalent to Associates degree/bachelor's degree is preferred but not required. One to three years of patient access or customer service experience preferred. Good interpersonal, organizational communication skills; both verbal and written. Ability to prioritize and respond effectively to multiple and/or changing job expectations.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.