Customer Service Representative

Customer Service:

• $12.00 + Commission
• Contract to Hire
• Start Monday
• Located in Englewood

Job Description:

-Responsible for taking inbound calls from members

-There will be 4 agents out of this group that are more proactive customer service and will be doing more outbound

-Customers will be calling in to purchase products (i.e. RV or RV accessories) -These calls will be about RV's or ways to enhance their RV's (i.e. refrigerators, furnaces, chair, mats, awnings, etc.)

-There are 8,000 products that they can sell to their members

-There is typically 1 type of call but thousands of products to be offered on the phone - They are expected to upsell these products every time a customer calls in

Work Environment:

-Dress is casual Monday - Sunday

-Hours are going to be 6 AM to 10 PM Monday - Sunday

-These positions are open because the company gets extremely busy starting March, so they start hiring January and February to train people up.

-The company has a gym that anyone can use for free (including contractors)

-They do pot lucks, food trucks, cook outs, etc. every month to keep employees engaged

-They also have a break room with fountain drinks, coffee, sparking water for free

-When they are FTE's if they have 100% attendance every quarter they can receive $200

Qualifications:

-Looking for someone with at least 6 months of customer service/call center experience

-Interest in selling products and services

-Looking for someone who wants to grow with the company (i.e. has the ability to move into other departments down the road - Marketing, IT, Insurance Sales, etc.)

- MUST be able to work weekends or they are disqualified

- If someone has a very customer focused mindset, that is great but it must be paired with a sales mindset. If they are just customer service with no sales skills, they will not get the job.

Performance Expectations:

-Will be taking between 80-100 calls per day

-When they are new in the role they do QA on 14 calls/agent and this is surrounding verification of information, customer service to members, and asking for the sale on the call

-They do not have a required handle time because they want the customer to be taken care of, so they will not be penalized for this

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.