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Hours Full-time, Part-time
Location Bellevue, WA 98006
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit The role is responsible for analyzing, identifying, planning, designing and implementing opportunities for improvement in churn and customer loyalty at T-Mobile. The role entails coordinating existing and planned projects in various T-Mobile functions attacking these same issues. Among the opportunities for improvement in Churn and Loyalty that the Senior Manager would be expected to participate are: Churn Prevention Programs, call deflection activities as well as driving call center performance and execution, among others.Minimum Required
  • 7 + years Strategic Analysis in a large corporation (note, experience in a strategic or operational consulting organization can substitute for this requirement)
  • 3 to 5 years of project or product management experience
  • 3 + years of relevant experience working for a large national service provider, retailer, or multi-channel distribution
  • Must be proficient and have experience using MS Office (Excel, Word, PowerPoint) and MS Project and Visio
  • Excellent written and verbal communication skills; effectively communicate with all employee levels and levels of management.
  • Proven experience with identifying & resolving project impacting issues, works with members of the Project team and business SMEs/executives to develop and implement viable solutions.
  • Demonstrated data mining, mathematical/statistical modeling, and business case skills

Desired
  • Previous people management experience preferred

Education
Minimum Required
  • Bachelors Degree. Bachelors, MBA or advanced degree preferred in Business
Enterprise Core Competencies
Requires competency in change & innovation, strategic thinking, relationship building & influencing, results focus and inspirational leadership.
Essential Functions
  • Drive the development & implementation of strategic & tactical plans supporting care retention targets
  • Partner cross-functionally to determine organizational churn objectives for T-Mobile's call center organization
  • Leverage customer, financial and churn data to inform decisions and develop business cases to support various retention efforts
  • Responsible for conducting data mining, predictive modeling, applying advanced mathematical and statistical concepts to interpret results and identify correlations that lead to recommendations based on insights
  • Identifies potential risks across a broad number of individual projects and programs and establishes communications and mitigations to address them. Communicates risks in clear business terms and provides clear messaging and solution options at an executive level in both planned and ad hoc scenarios. Understands what is important to different stakeholders in the business and ensures that their interests are protected as well as the overall program objective throughout project planning and execution.
  • Leads cross-functional or multi-team effort in defining project requirements and provides thought leadership into initial financial estimates for the impact of the projects
  At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.




















*LI-CS-JF1
 We Take Equal Opportunity Seriously - By Choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.