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in Boca Raton, FL
Bilingual Customer Service Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
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Location | Boca Raton, FL 33427 Boca Raton, Florida |
About this job
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Answer inbound sales calls from individual customers
Promote and offer products and services by consulting and evaluating customer needs
Accurately process orders per specified guidelines and polices
Meet and exceed individual quotas, team sales goals and all performance metrics
Builds excellent rapport & confidence with all customers while identifying their needs
Negotiate customers’ requests, changes of service, and billing arrangements
Responsible for all customer inquiries
Follow up to customer inquiries by taking specific action in a timely manner
Enters data from customers into various software programs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required
Exercise retention efforts when appropriate
Processing Credit card payments Must be fluent in Spanish and English
One year Customer Service experience preferred
One year sales experience required (call center, retail, insurance, upselling, door to door)
Six month previous call center experience preferred
Must be 18 years old
Type 25 wpm
High School Graduate or GED
Ability to sell to customer
Ability to use desktop computer system and hardware, e.g. mouse, keyboard
Logical problem solving skills and ability to multi-task
Proven oral and written communication skills
Must have availability to work various shifts influenced by current business needs
Ability to use Windows operating systems and navigate between various windows
Ability to work under pressure while being assumptive and assertive in closing
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative
Must be able to pass a Federal Background Check and Drug Testing
Possess a high level of Professionalism
Ability to understand and empathize with customer’s issues
We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.
What you will do
What you will bring
APPLY NOW!