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Store Seasonal Employee - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 5520 Nolensville Pike Nashville, Tennessee |
About this job
General Description/Purpose
The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA
Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting
customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales
and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and
providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over
the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety
reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front
End is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing
Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day
require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours
per week, respectively; more hours may be required based on the needs of the store.
Key Responsibilities
- Complies with all safety procedures.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss
Prevention.
-
Processes sales transactions by operating registers; scanning and verifying product information in register; demagnetizing security tags and
removing hard security tags; inspecting contents of open items; bagging merchandise; and adjusting to different types of transactions
according to company guidelines.
-
Prevents loss by monitoring merchandise entering and leaving the store entrances and exits; assisting customers or employees who trigger
the alarm, determining cause, and resolving the issue according to the company training guidelines; notifying management of potential
issues and when suspicious activity or incidents occur; and deterring shoplifters.
-
- Addresses customer questions and complaints in person or over the phone; and transfers calls as necessary.
- Greets customers and addresses and/or escalates customer complaints and notifies manager of procedure violations.
- Assists associates and other team members.
- Sells extended protection plans to customers when appropriate.
- Responds to 3-in-Line by ensuring other registers are opened immediately.
Prints order tickets and checks them against merchandise; and ensures customer loads (e.g., large ticket items) are properly checked by
verifying receipts and signing off on loading tickets.
-
- Assists customers in loading their purchase into their car or calls code 50 to get assistance from others in the store.
- Enrolls customers in the MyLowes program and activates the card.
Process returns/refunds for customers; inquires about returned merchandise to find out if it is damaged; and places faulty slips on
returned merchandise.
-
- Answers incoming phone calls and directs calls or takes messages as needed.
- Looks up items that do not scan and enters them manually.
- Sweeps, cleans glass, and organizes the cash register area.
- Enters and submits customer orders, including pick-up-later orders.
- Assists customers in picking up internet orders and calls the Assistant Store Manager (ASM) to unlock the cage when necessary.
- Looks up competitor prices for products to verify price match; and looks up product information in system (e.g., Genesis).
- Places completed internet orders into the cage in the internet bay in receiving or Return to Manufacturer (RTM) area for shipping.
Prepares register area for customer transactions at the beginning and end of shift by confirming functionality of registers and scanners and
stocking register supplies (e.g., Register tape).
-
- Assists customers in obtaining pick-up-later orders by loading or unloading merchandise.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA
Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting
customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales
and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and
providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over
the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety
reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front
End is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing
Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day
require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours
per week, respectively; more hours may be required based on the needs of the store.
Key Responsibilities
- Complies with all safety procedures.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss
Prevention.
-
Processes sales transactions by operating registers; scanning and verifying product information in register; demagnetizing security tags and
removing hard security tags; inspecting contents of open items; bagging merchandise; and adjusting to different types of transactions
according to company guidelines.
-
Prevents loss by monitoring merchandise entering and leaving the store entrances and exits; assisting customers or employees who trigger
the alarm, determining cause, and resolving the issue according to the company training guidelines; notifying management of potential
issues and when suspicious activity or incidents occur; and deterring shoplifters.
-
- Addresses customer questions and complaints in person or over the phone; and transfers calls as necessary.
- Greets customers and addresses and/or escalates customer complaints and notifies manager of procedure violations.
- Assists associates and other team members.
- Sells extended protection plans to customers when appropriate.
- Responds to 3-in-Line by ensuring other registers are opened immediately.
Prints order tickets and checks them against merchandise; and ensures customer loads (e.g., large ticket items) are properly checked by
verifying receipts and signing off on loading tickets.
-
- Assists customers in loading their purchase into their car or calls code 50 to get assistance from others in the store.
- Enrolls customers in the MyLowes program and activates the card.
Process returns/refunds for customers; inquires about returned merchandise to find out if it is damaged; and places faulty slips on
returned merchandise.
-
- Answers incoming phone calls and directs calls or takes messages as needed.
- Looks up items that do not scan and enters them manually.
- Sweeps, cleans glass, and organizes the cash register area.
- Enters and submits customer orders, including pick-up-later orders.
- Assists customers in picking up internet orders and calls the Assistant Store Manager (ASM) to unlock the cage when necessary.
- Looks up competitor prices for products to verify price match; and looks up product information in system (e.g., Genesis).
- Places completed internet orders into the cage in the internet bay in receiving or Return to Manufacturer (RTM) area for shipping.
Prepares register area for customer transactions at the beginning and end of shift by confirming functionality of registers and scanners and
stocking register supplies (e.g., Register tape).
-
- Assists customers in obtaining pick-up-later orders by loading or unloading merchandise.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.