Customer Service Representative

Overview:

Is helping people while delivering top-notch customer service your why? Then our Logistics Support career could be just what you’re looking for. As part of this team you’re the lifeline between our Sales department and transportation partners. Our Logistics Support employees make us the most dependable third-party logistics company in the industry.

What’s in it for you:

• Structured career paths with mentoring sessions.
• Company events: patio & holiday parties, team outings.
• 4-week paid training program to set you up for success.
• Education reimbursement – up to $5,000.
• 401(k) with company match.
• Health, dental, and vision coverage.
• Employee Referral bonuses.
• Continued training for development.

Your job:

• Handle high-volume inbound and outbound calls with an emphasis on customer service.
• Be the link between transportation partners and our Sales department.
• Help resolve issues with constant professionalism and courtesy.
• Document and manage tasks in our systems to ensure great. transportation experience for our customer’s freight.

You need the following:

• A passion for resolving problems that arise quickly.
• Ability to take ownership of responsibilities and see tasks through completion.
• Hall of Fame work ethic with history of excellent attendance and career driven.
• We move fast, so you need to be able to adapt to ever-changing customer. needs and team expectations.
• Excellent communication skills; ability to take control of situations and. troubleshoot problems that arise.
• Available to work holidays as needed.