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Front Desk Agent
| Hours | Full-time, Part-time |
|---|---|
| Location | 1616 Main Street, Houston, Texas |
About this job
Property Description
Welcome to the Holiday Inn Houston Downtown. Located between the heart of downtown and the excitement of Midtown. By day attend your business meetings and by night enjoy the many shops and entertainment venues within walking distance.
Our ideal location is only minutes from Texas Medical Center, Exxon Mobil, Chevron, Deloitte, Accenture, Baker Hughes, Pricewaterhouse Coopers, KBR, JP Morgan Chase, Oracle, George R Brown Convention Center and AIG to name just a few. With Houston’s Metrorail located across the street, getting to your destination is a breeze.
Job Description
The Holiday Inn Houston Downtown hiring Front Desk Agent’s.
The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
As a Front Desk Agent your responsibilities will include:
- Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
- Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
- Able to work through customer service related issues
- Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning
Requirements:
- Available on flexible shifts on Weekday, Weekends and Holidays.
- Possessing strong written and verbal communication skills
- Previous hotel front desk experience
- Proficient with technology