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in West Des Moines, IA
Collections Associate - West Des Moines - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | West Des Moines, IA West Des Moines, Iowa |
About this job
GET TO KNOWALORICA
At Alorica, we only do one thing
– make lives better, one interaction at a time. We’re a global
leader in customer service and collections, serving the
world’s biggest brands with tens of thousands of employees in
hundreds of locations around the globe.
JOB SUMMARY
Your
mission (should you choose to accept it) is to provide
collections/receivables management phone support for one or more
clients at our contact center facility. In this role, you
will be assisting customers with making outstanding payments for
clients. You’ll be acting as a consultant to the
customer, empathizing with their situation, encouraging
and educating them,and offering assistance and
payment options. A strong relationship between our clients and
their customers starts with you – so only the awesome need
apply!
KEY JOB
RESPONSIBILITIES
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating
insanely great customer experiences. But as Alorica employees,
giving back matters just as much – that’s why we’re so proud
of Making Lives Better with Alorica, a non-profit, 501(c)(3)
organization dedicated to providing assistance to employees, their
families and the people, organizations and communities who support
them.
Simply put, we want to make lives better…one
interaction at a time. And to do that, we need the very best people
to join us.
But please, allow us to entice you further!
As an Alorica employee, you may receive:
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
JOB REQUIREMENTS
Minimum Education and Experience:
High School
Diploma or GED required; college degree preferred
1-2
years’ previous experience in a receivables management, collections
and contact center environment, preferred
Customer service experience a plus
Phone-related
customer service a major plus
Familiarity with
Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills
and Abilities:
Stellar customer service skills – and an
overwhelming desire to make lives better, one interaction at a
time
Knowledge of phone dialer functions and call
campaigns
Understanding of collections regulations,
including but not limited to Fair Debt Collections Practices
Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices
(UDAAP)
Negotiation skills and assertiveness
Ability to use phone and computer systems
Excellent
oral and written communication skills
Strong
listening/comprehension skills
Ability to stay composed
and objective
Patience/empathy
Flexibility
and versatility in problem analysis and
resolution
WORKING
CONDITIONS
Work Environment
A
climate controlled, contact center environment – filled
with amazing people, incredible career opportunities and the
occasional dance-off
Constant usage of phone and
computer systems
Physical
Demands
Constant sedentary work. You’ll
typically be sitting for most of the time, so be sure to get
up and stretch once in a while. Your circulatory system will thank
you.
DISCLAIMER: The above information
on this description has been designed to indicate the general
nature and level of work performed by employees in this
classification. It is not designed to contain or be interpreted as
an exhaustive list of all responsibilities, duties and
qualifications required of employees assigned to this job.
TAKE THE NEXT
STEP
Let’s make lives better. Let’s defy
the status quo. And let’s go beyond thinking outside the box – and
decide to obliterate the box instead.
You ready? Let’s
do this.
Equal Opportunity Employer – Veterans/Disabled
JB.0.00.LN