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Parts Advisor
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Eatontown, NJ Eatontown, New Jersey |
About this job
Overview
DCH Kay Honda
Parts Advisor - Full time
Hours 12:30-9:00pm Tuesday-Friday
8:00am-5:00pm Saturday
Parts Advisor - Parts Counter
DCK Kay Honda is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.
Job Description
Responsibilities:
As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
* Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
* Communicate effectively with customers and vendors via phone, in-person or email.
* Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
* Maintain clean and professional appearance of counter, work area, and stockroom.
* Interact with the Service Team to coordinate parts for vehicle repair and service.
* Order parts from suppliers based on Service Department and customer requests.
* Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
* Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
* Specifies parts accurately.
* Takes inventory, maintain records of goods received and keeps perpetual inventory controls.
* Receive payment or obtain credit authorization.
* Process core returns, parts warranties and parts returns as necessary.
Qualifications:
* Previous parts advisor experience, preferred
* Understand basic automotive components and systems
* Automotive dealership service experience is a plus
* Any automotive certifications is a plus
* A team player who is focused on providing exemplary customer service
* Ability to multi-task in a fast paced work environment
* Strong organizational skills and detail oriented
* Working knowledge of computers
* Be at least 18 years of age
* Possess an acceptable driving record and a valid driver's license in your state of residence
Why Lithia?
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
Automotive Parts Advisor -- Auto Sales -- Auto Parts Consultant
DCH Kay Honda
Parts Advisor - Full time
Hours 12:30-9:00pm Tuesday-Friday
8:00am-5:00pm Saturday
Parts Advisor - Parts Counter
DCK Kay Honda is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Come and take the journey with one of the largest and most successful publicly traded retail automotive groups in the nation.
Job Description
Responsibilities:
As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
* Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
* Communicate effectively with customers and vendors via phone, in-person or email.
* Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
* Maintain clean and professional appearance of counter, work area, and stockroom.
* Interact with the Service Team to coordinate parts for vehicle repair and service.
* Order parts from suppliers based on Service Department and customer requests.
* Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
* Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
* Specifies parts accurately.
* Takes inventory, maintain records of goods received and keeps perpetual inventory controls.
* Receive payment or obtain credit authorization.
* Process core returns, parts warranties and parts returns as necessary.
Qualifications:
* Previous parts advisor experience, preferred
* Understand basic automotive components and systems
* Automotive dealership service experience is a plus
* Any automotive certifications is a plus
* A team player who is focused on providing exemplary customer service
* Ability to multi-task in a fast paced work environment
* Strong organizational skills and detail oriented
* Working knowledge of computers
* Be at least 18 years of age
* Possess an acceptable driving record and a valid driver's license in your state of residence
Why Lithia?
We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
Automotive Parts Advisor -- Auto Sales -- Auto Parts Consultant
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