General Manager - Full-time

General Manager

The Home Instead Senior Care office in Concord is looking for a special qualified individual to become part of our team as General Manager. The GM will join the mission of enhancing the lives of aging adults throughout our community.  At Home Instead Senior Care we provide a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

The General Manager, reporting to the franchise owner, will be responsible for successfully directing and coordinating all activities of the franchise serving Cabarrus and Rowan counties. This position includes leadership and management of all office departments such as finance, staffing, human resources, client services and home care sales. The General Manager's primary focus will be on the growth and development of the business.
 

 

Primary Responsibilities:

• Develop and manage the annual franchise operational plan and budget.
• Achieve the annual operational plan's revenues, gross profit, profitability and other operational goals.
• Provide leadership and management of all Home Instead® departments such as finance, staffing, human resources, client services and home care sales.
• Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
• Develop and maintain positive and professional relationships with referral sources in the community.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
• Develop and implement quarterly accountability meetings with each key player focusing on their growth and development.

 

Secondary Responsibilities:

• Maintain and establish strong relationships with neighboring franchise owners
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office.

 

Education/Experience Requirements:

• College degree or equivalent work experience
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered.

 

Supervisory Responsibilities:

• This position will be responsible for overseeing all functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work appraising performance, coaching employee's performance addressing complaints and resolving problems.

 

Knowledge, Skills and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have the ability to demonstrate effective interpersonal skills as well as sound judgment and good decision-making.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community.
• Must have the ability to present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must have computer skills and be proficient in Word and Excel.
• Must be able to work evenings or weekends as required.
• Must have knowledge of the senior-care industry.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone.
• Must be patient and congenial on the telephone.
• Must be able to perform duties in a professional office setting.
• Must be able to recruit top notch key players.

 

Each Home Instead franchise is independently owned and operated.