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About this job

Restaurant General Manager Career Opportunities!

TOMS King, a franchise of Burger King Corporation, is currently looking for bold, energetic people to join our team and manage a $1+ million-dollar business. If you have the drive, a big smile and a passion for delivering excellent customer service, then we want to hear from you!

Best in Class Restaurant Management is an important ingredient to the success of the business. Our managers are responsible for delivering our ‘Customer Promise’ by managing human resources, operational and financial objectives. TOMS King is deeply committed to excellence and rewards our managers for their strong performance.

Summary

 

The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, guest service and compliance within the restaurant across all shifts. An RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for the proper functioning of the restaurant. This position is overseen by a District Manager (DM) and directly manages restaurant Crew Members, Shift Leaders and Assistant Managers (AM).

 

Responsibilities include some or all of the following:

  • Motivates and directs crew members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.
  • Provides coaching and feedback to employees and managers on team stations, products, processes, and policies.
  • Assumes full accountability for the restaurant profit and loss management by implementing marketing strategies, following cash control & security procedures, maintaining inventory, managing labor, and reviewing financial reporting to enhance restaurant results.
  • Leads restaurant management team in recruiting, selecting, hiring, training and retaining effective crew talent.
  • Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
  • Counsels and disciplines crew members as necessary.

Highlights of benefits:

 

TOMS King offers career advancement opportunities, promoting from within! Competitive salary & bonus incentives, E-learning tools, Medical Insurance, Dental Insurance, Vision Insurance, Short and Long-Term Disability, Life and Accident Insurance, 401(k) Retirement Plan, Paid vacation, Employee meal discounts.

 

Role requirements:

TOMS King requires a High School Diploma or GED, 2 years of college preferred or equivalent experience. Additionally, the incumbent must have management experience in a restaurant, retail or hospitality industry, possess exceptional customer service and verbal communication skills, and an ability to stay organized in a fast-paced environment. Finally, the incumbent must have strong math skills and Windows-based computer literacy, and have the ability to motivate, mentor and train a team.