Shift Leader

SHIFT LEADER

Department:    Sales/Marketing Department

Reports to:    General Manager, Assistant General Manager

Description: The Shift Leader works under the direction of the General Manager for all center operations and is in charge of the center when scheduled as Manager on Duty.  

Essential Duties and Responsibilities

• Coordinates activities of employees engaged in within the center, including: food operations, guest services, facilities and arcade operations

• Provides leadership of day-to-day activities of employees and assigns responsibility for specific work or functional activities, including lane assignments, break schedules etc.

• Assists in monitoring employee productivity and provides suggestions for increased service or productivity. Provides input into performance evaluations and performance management of employees

• Table touching and floor management

• Ensures that (under the direction of the F&B manager) the food service area operates efficiently and is delivering food properly and on time to all guests

• Through knowledge of POS systems

• Knowledge and compliance with all procedures and cash management policies

• Ensures that all employees are in proper uniform, proper grooming and name tags

• Provides training and coaching when appropriate

• Confers with management in recommending disciplinary proceedings when appropriate

• Ensures that Center is clean and ready for guests at all times

• Responsible for maintaining the main center, change funds and making center deposits, if needed

• Monitors Guest wait-times for all services

• Handles all customer complaints effectively and to the satisfaction of all guests  

• Maintains confidentiality as instructed by management team; will sign a confidentiality agreement as a condition of employment

Education and/or Experience

High School Diploma and Minimum two years experience in fast paced service environment, or an equivalent combination of education and experience.