Food Runner / Room Service Server

The award-winning Denver Renaissance Stapleton Hotel — with 400 rooms, a state-of-the-art EMC center, beautiful rooms and a dazzling public area and lobby bar — is the place to work for hospitality professionals in the Denver, Colorado area! With 30,000 sq. ft. of meeting space we're a destination of choice for business travelers, families, weddings and other special events — and our staff is dedicated to providing that unforgettably wonderful guest experience. You owe it to yourself to find out what a career with the Denver Renaissance Stapleton Hotel and Pyramid Hotel Group can mean for you and your hospitality career. Apply today!

QUALIFICATIONS

• One to two years prior food running / room service experience preferred.
• Some wine and fine food knowledge helpful.
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.
• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• MONEY HANDLING/CASH CONTROL: Follow hotel audit standards for cash handling; keep accurate amounts in cash drawer/apron; report tips accurately; give proper change; accurately post charges to suite; accurately calculate guest check totals; correct over-rings; meet hotel standards for guest checks; advise manager of shortages.

ESSENTIAL FUNCTIONS

• Assist waiters and waitresses in running food from the kitchen to customer tables.
• Deliver Room Service orders to guests in a timely manner.
• Maintain cleanliness of Room Service area and equipment.
• Maintain work areas clean and organized.
• Maintain working knowledge of MICROS point-of-sale terminals.
• Picking up trays from guestrooms.
• Report unsafe conditions immediately.
• Setting up trays with proper condiments and utensils.
• Complete other duties as assigned by supervisor to include cross training.
• Deliver amenities to VIP rooms.
• Property sweeps for trays.
• Requisitioning Room Service supplies.
• Complete all side work.
• Attend all required meetings.