Care Manager - Full-time

 
The Sunnyvale office of Home Instead Senior Care is looking for an individual with strong interpersonal and telephone skills, computer competence, organization skills, consultative sales experience, customer service attitude and attention to detail to join us.

As a Care Manager you will meet with prospective clients and their families, conduct quality assurance visits every 90 days, explain our services and be the "go-to" person for concerns. You will work with our staffing team to match our Clients with the right CAREGivers to ensure the satisfaction of our Clients and the success of our CAREGivers. The work you do makes a difference in the quality of care we deliver and the quality of life for our Clients.

We are looking for someone who is detail orientated, pragmatic, possesses analytical skills, has stress management skills, has a high level of integrity, strives for excellence, has good judgment and decision making skills, organizes and plans well, good oral communication, actively listens, exhibits persuasiveness, is client focused, and has good energy and passion for the job they do! If this sounds like you we would love to hear from you! Experience working a combination of office and field work is a plus.

Primary Responsibilities:
&bull Take service inquires over the phone explaining our services
&bull Conduct care consultations with prospective clients
&bull Meet and or exceed targeted conversion & closing rates
&bull Develop and maintain positive relationships with all clients through quality assurance (QA) visits, phone calls, cards, and special events
&bull Conduct QA visits with clients in person every 90 days
&bull Conduct follow up as necessary
&bull Monitor, mediate, and log both client and CAREGiver activity and follow up on the CAREGiver assignments and client services
&bull Counsel CAREGivers on quality assurance concerns after visiting clients
&bull Review/update care consultation packets as needed
&bull Conduct client/CAREGiver introductions as scheduled
&bull Enter and maintain accurate client and CAREGiver records in Clearcare
&bull Maintain regular attendance at the office to execute job responsibilities
&bull Demonstrate open and effective communication with owner, colleagues and CAREGivers

Secondary Responsibilities:
&bull Correspond with clients on holidays and birthdays
&bull Participate in CAREGiver meetings
&bull Perform any and all other functions and responsibilities deemed necessary

Knowledge, Skills and Abilities:
&bull This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
&bull This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
&bull Knowledge of the senior care industry
&bull Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
&bull Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
&bull Ability to organize and prioritize daily, monthly and yearly work
&bull Ability to establish good working relationships with management, colleagues, franchise owners and their staff
&bull Ability to sit at a desk and listen effectively for long periods of time on the telephone
&bull Ability to be in the car for long periods of time, commuting within our territory on a daily basis
&bull Ability to present a professional appearance and demeanor
&bull Ability to operate office equipment
&bull Must be patient and congenial on the telephone
&bull Must have computer skills and be proficient in Word and Excel
&bull Ability to work evenings or weekends as required
&bull Ability to perform duties in a professional office setting

Each Home Instead franchise is independently owned and operated.