Shift Leader - Full-time

SHIFT LEADER

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand and ABDD standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrate successes and providing timely feedback.

 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Team Environment

• Arrive in a timely manner to be ready in position at the start of scheduled shift.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Communicate shift priorities, goals and results with team members.
• Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
• Provide coaching and feedback to team members
• Communicate goals and hold team members accountable for performance.

 

Operational Excellence

• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Complete all requires training

 

Profitability

• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.
• Comply with all restaurant, Brand, and ABDD polices.

 

 QUALIFICATIONS:

Skills

• Must have basic computer skills
• Restaurant, retail, or supervisory experience preferred
• Math and writing skills
• Capable of counting money and making change
• Able to operate restaurant equipment
• Comply with restaurant operations

 

REQUIRED COMPETENCIES:

Appearance

• Adhere to uniform standards including; hat, name tag, clean pressed apron and navy blue collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required.

Guest Focus

• Anticipate and understand guest’s needs and exceed their expectations.
• Genuinely smile and give eye contact to make guests feel welcome.
• Develop and maintain guest and community relationships.
• Display and maintain a sense of urgency with guest.
• Seek ways to improve guest satisfaction; ask questions, commit to follow through.
• Resolve guest concerns by following (L.A.S.T.) Brand recommended guest recovery process.

• Freshest- tasting, highest quality food and beverages:
  • Product/ingredient temperatures
  • Prep procedures
  • Shelf life and holding times
  • Food safety and handling procedures
  • Appearance of food (eye appeal)
  • Proper recipes and portions

• Fast, friendly service
  • Maximize efficiency through team service
  • Shift planning and crew deployment
  • Coaching INTO position
  • Manager-Guest interaction
    • Talking to guests, getting feedback
    • Eye contact
    • Smiles

• Crew-Guest communication
  • Eye contact
  • Smiles
  • Courtesy (‘Please” and “Thank you”)
  • Special request (handled “with pleasure”)
  • Service with Speed standards

• Sparkling clean, comfortable environment
  • Utilization of cleaning and maintenance systems
  • Sanitation procedures
  • Completion of Pre-Shift Checklists before every shift
  • Ongoing Travel Paths
  • Coaching THROUGH Position and delegating additional tasks
  • Ongoing cleaning

               

Passion for Results

• Set and maintain high standards for self and others, act as a role model.
• Complete all required training and support the training of other team members.
• Consistently meets and exceeds goals.
• Contribute to the overall team performance; understand how his/her role relate to others.

 

Problem Solving and Decision Making

• Identify and resolve issues and problems.
• Communicate and inform management of any issues.
• Use information at hand to make decisions and solve problems; include others when necessary.

 

Interpersonal Relationships & Influence

• Develop and maintain a relationships with team.
• Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.