Area Operations Director-Non- Medical Home Care

Must have 8 Years Non- Medical Home Care Operations Experience
Must have Multi-Unit Experience in Franchise Operations


This position will require 80% travel, you should consider your self a road warrior and love being on the road to apply to this position.

What is a Regional Operations Director?

The Regional Operations Director is a lead player on the field support team who seeks to maximize the success of franchise owners across the country. This position provides direct operational support to each franchise owner for matters pertaining to franchise start-up effectiveness, initial franchise development, and ongoing achievement of business results. The Business Development Director serves as the “front line” operational support resource for every owner in their defined region and is an acting coach or advisior on matters pertaining to the business.

What is a day in the life of a Regional Operations Director like?

Meet with franchise owners in-person and virtually to continually coach, guide, and enable business growth
Establish best practices for franchise owners to ensure execution of community relations activities
Support of all technology platforms
Attend, lead, and facilitate regional and national meetings
Drive results as defined by goals and KPIs through consistent reinforcement of franchise operating systems
You are a great fit for this role if you have:

8+ years of successful experience in business development(not sales but developing all aspects of the business for our Franchise Owners), business ownership, or franchise support
Bachelor’s degree strongly preferred or equivalent experience in the home care or senior care industry
Operational or staffing experience in the home care or senior care industry (preferred)
Successful experience overcoming business obstacles while working through others and demonstrating creativity to drive business growth
Exceptional interpersonal and communication skills, strong project management skills, conflict management, and multitasking abilities
Join our FirstLight culture, which rewards service excellence and compassion!

People-centric, team-oriented culture
15 days of Paid Time-off in the first year
7 paid holidays each calendar year
Medical/dental/vision insurance eligibility
401(k) offering
Wellness initiatives including fitness club membership reimbursement
Award Winning: Best Places to Work in Cincinnati, OH - 2017, 2018, Forbes America's Best Franchises- 2018, INC 5000’s Fastest Growing Private Companies- 2015, 2016, 2017, 2018
About Us

FirstLight Home Care Franchising LLC. was founded in Cincinnati, OH in 2008 with a vision to keep people independent in their homes, wherever home may be, through the offerings of compassionate in-home care, senior elderly care, and respite care to any adult in need. Today, FirstLight is a leading home care company and now services more than 4900 clients each year through our independently owned and operated franchises, located all throughout the United States.

At the FirstLight Home Care Support Center in Blue Ash, OH we provide continuous business support to our franchise owners and their office staff. Our support teams include experts in: Finance, Technology, Human Resources, Client Care Services, Business Development, and more. We endorse a culture of care and pride ourselves in putting the people first. At heart, each and every member of the FirstLight Support Team is a caregiver. From our front line employees to our CEO, we offer support and care for those in the field to ensure that our company continues to stand above the rest and provide excellent care to all that may need it.

At FirstLight Home Care, we celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Requirements
*****Must be Based any where in the North East region of the US
*****Successful Home Care Business Owner Franchise or Independent Past or Present Preferred

Competency/Skill Requirements:
Must be proficient in Microsoft Office; including Word, Excel, and PowerPoint with working knowledge of web-based CRM and Scheduling systems required

Ideal candidate must possess:
* Exceptional interpersonal skills
* Exceptional verbal communication skills
* Exceptional relationship-building demeanor to maintain trust and credibility
* Strong project management skills
* Strong team orientation
* Strong attention to detail
* Strong writing skills (proofreading, grammar)
* Ability to multi-task
* Ability to work through conflict

Ideal candidate will be able to:
* Work under tight deadlines in a high-pressure environment required
* Ability to perform multiple tasks with minimal direction
* Work independently to drive results on weekly, monthly and annual basis
* Ability to adapt communications to appeal to each owner needs and personality



Additional Information
Working Environment:
Office and field environments working successfully with franchise owners, employees and fellow team members with expected travel 75-90%
****Home Base Must be in Florida


Position Physical Demands:
Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 25 pounds in weight. Some occasional lifting required, typically less than 25 pounds. Extended time at a computer work screen and on the telephone.