Advanced Bike Mechanic - Epic Mountain Gear - Frisco, CO

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsible for performing quality repairs on customer’s bikes, including walk-in repairs and overhauls. Completes diagnosis of customer’s equipment and provides repair estimates. Schedules customer appointments and communicates clear and realistic expectations. Recommends products to enhance the customer’s cycling experience. Possesses advanced knowledge of bike repair practices and procedures. Performs the most complex work within the job function, which requires extensive experience, background and/or training. Functions independently with little or no guidance. May train new and existing associate positions.

Job Responsibilities:

• Provide customers with the highest level of guest service
• Gather and respond to service requests and ensure it is properly and safely completed to the customers satisfaction
• Protect company liability in regard to services performed
• Ensure service paperwork is completed legibly, accurately, and filed accordingly
• Tune bikes using the proper tools while following all safety procedures
• Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to
• Ensure special order parts and warranty items are handled in a timely fashion and proper documentation is completed and organized
• Remain current on technical information through attending classes, clinics, and offered trainings
• May be responsible for ordering tools, shop equipment, vendor warranty items, or special orders based on shop needs
• Assist Service Manager in holding staff accountable for legible, complete and accurate form completion, quality of work, and all policy and procedures
• Responsible for increasing sales, units per transaction, transaction size, and levels of store profitability

Job Requirements:

• High School Diploma or GED equivalent
• Bike technician experience required
• Previous cash handling experience required
• Knowledge of biking and mountain biking specifically required
• Flexible schedule including weekends and holidays
• Must be able to lift and carry up to 50 lbs

Epic Mountain Gear, located in the Basecamp Shopping Center in Frisco, is the ultimate luxurious go to “ski” shop for anyone on their way to an epic mountain adventure. We carry all the best high-end brands (KJUS, Stockli, Mountain Force, Burton, Oakley) as well as rugged mountain bikes to sturdy stand up paddle-boards. We are busy year-round and set the standard for extraordinary customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. Learn more at .

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 150355