Technical Support Representative

Job Description Summary

Provides call related technical support for internal and external customers specific to products. Answers and assists with problem calls. Collects and enters required data into Advantage Center systems. Performs function of a Product Knowledge Expert while assisting with internal training and development programs. Performs dispatching function in support of service organization by effectively routing customer appointments (work orders) within designated time frames.

Job Description

• Subject matter expert on VAC Therapy devices
• Trouble shoot products, provide technical expertise, quality customer service and assistance to both internal and external customers
• Understands and can perform Quality Control diagnostics on products
• Handles incoming calls for service and product information
• Appropriately refers requests for service or information outside department's responsibility
• Perform follow up calls as required to internal and external customers in a professional manner
• Escalates special customer service center request or problem issues to management
• Perform analysis to identify problems, determine root cause and recommend appropriate corrective actions and ensure customer satisfaction
• Performs dispatching function to include service driver routes and work orders & workloads as necessary
• Participates in any and all reasonable work activities as assigned and deemed appropriate by management

Minimum Requirements

• High School diploma or GED equivalent
• Four (4) year's experience in a technical environment or equivalent level position and minimum one (1) year experience in a customer service role.
• Proficient in use of Microsoft Office products.
• Excellent telephone customer service skills.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.