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in North Olmsted, OH

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Hours Full-time, Part-time
Location North Olmsted, OH
North Olmsted, Ohio

About this job

Job Summary:

Utilizes medical and administrative skills to provide support to patients and health care staff under the supervision of a physician or nurse.

Cleveland Clinic Community Care (CCCC) was launched in 2017 to reduce the cost of healthcare while improving quality initiatives and metrics. This new unit enables CCF to manage populations of patients with a clear focus on keeping people well and out of the hospital. At its core, Cleveland Clinic Community Care is Patients First.

CCCC is seeking professionals focused on implementing and delivering a new staffing model that is focused on practice level performance management and integration of shared resources and programs.

* Supports the Primary Care Service Area (PCSA)

* Collaborate/partner with RN Care Coordinator in monitoring of "at risk" patients

* Address outstanding care gaps and open health maintenance items at time of patient contact

* Assist in closing care gaps for a panel of patients by pending orders via protocols and scheduling appointments

* Utilize the care gap registry to identify patients who have open care gaps or are due for an office visit

* Navigate the EMR to perform chart reviews

* Participate in patient outreach by contacting patients or sending electronic messages

* Lead and participate in the daily teamlet huddle meetings and the weekly panel management meetings to communicate patient information

* Assist patients in the completion of various electronic screenings prior to visit

* Ensure accuracy of PCP Fidelity

* Participate in process improvement activities and quality initiatives to improve ACO metrics

* Documents all patient interactions

http://portals.ccf.org/today/Home/EDN-Masters/Article-Viewer/ArtMID/35805/ArticleID/18323/Do-you-understand-population-health

Responsibilities:

* Assists with performing screening and treatments by gathering information related to health maintenance, collecting specimens and documenting patient care.

* Updates health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit.

* Monitors and communicates changes in patient condition. Administers specific medications under direction of provider.

* Maintains equipment and medical supplies, including reordering, stocking, cleaning and troubleshooting.

* Maintains examination areas.

* Assists in pre-visit planning by updating the health maintenance tab.

* Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry and patient registration.

* Other duties as assigned.

Education:

* Must be a graduate from an approved Medical Assisting Program. (As designated by the Enterprise MA Steering Committee)

* Current demonstrated clinical proficiency.

* Completion of a clinical externship. (Extensive clinical experience may be considered in lieu of formal clinical externship).

* MA Certification preferred.

Certifications:

* Successful completion of Basic Life Support (BLS) through American Heart Association (AHA) required within new hire period.

Complexity of Work:

* Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

* Must be able to work in a stressful environment and take appropriate action.

Work Experience:

* Successful completion of CC Externship preferred.

Physical Requirements:

* Manual dexterity to operate office equipment.

* May require extended periods of standing, walking or sitting.

* Good visual acuity through normal or corrected vision.

* Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

* Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

* Note: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Personal Protective Equipment:

* Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities