Assistant Manager in Training

The Assistant Manager [AM], is in training to be the leader of the individual restaurant management team. The AM is responsible for completing all of the Training Certifications by successfully passing the competencies for each position before training as a General Manager.

The AM reports directly to the assigned General Manager [GM] and/or the District Manager [DM]. The AM is accountable for executing the policies, procedures, and direction provided by the GM and/or DM. As the store leader in training, the AM must be able to perform ALL restaurant tasks as needed and ensure proper execution of company standards, policies and procedures including monitoring and maintaining the overall guest experience, and the safety and security of team members and company assets.

The AM must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.

RESPONSIBILITIES:
While in training, observe and learn the day-to-day management of team members, shift leaders, and role model the company standards for quality service, cleanliness, product and procedure knowledge and accuracy in execution, team appearance, professionalism and sales building
…continuous inspection of restaurant for cleanliness and readiness, ensuring that duties and tasks are being performed correctly. Demand perfection!

…work performance of other team members as needed, leading by example and following standards strictly

…quality checks and observe company procedures being followed throughout the day including but not limited to food and drink accuracy

…optimal staffing levels in the restaurant by observing effective scheduling, following deployment procedures to match roles with skill sets, and driving the store training process to create a versatile team

…conduct and/or delegation of team member training

…management of the overall scheduling and payroll process: write schedules, manage schedule requests, verify hours worked and approve weekly payroll, maintenance employee files and comply with applicable laws

…approval of time and tip reporting for payroll hours

…inventory and ordering, and outside shopping

…interviews/on-boarding

…performance related issues and report to GM and/or DM, and conduct team member performance reviews and evaluations

…reconciliation of daily audits and receipts, overseeing sales, comps, voids, employee food, conducting blind drops

…deposit drops with compliant cash handling procedures

… customer complaint handling and reports to GM and/or DM performs table touches to ensure order accuracy, food quality, and guest satisfaction

…equipment maintenance and service

…catering inquiries, oversee process and follow up

…use and implementation of all company methods, systems, and processes

Regular and predictable attendance required: