Data Center Operations Analyst - 0000 - Boston Market Corporate (Golden, CO)

Title:  Data Center Operations Analyst                                              FLSA: Non-Exempt      Reports To:  Team Lead, Data Center Operations                            Supervises:  N/A Department: Enterprise Operations - 9042                                      Level: Staff

Incentive/Bonus Plan:

 

Job Summary:  The Data Center Operations Analyst has responsibility and accountability for monitoring all servers for general operability and availability and provide administration and support for the data center software in a hosted, private cloud and co-location environment.

 

Essential Duties and Responsibilities:

• Monitor all servers, including email, network (LAN), Wide Area Network (WAN), for general operability and availability, including uptime and performance

• Provide tier 1, and possibly up to tier 3, support on Windows Server OS, Linux Server, Cisco Meraki Network routers and switches

• Provide tiers 1, 2, and 3 administration and support on the following applications: SAP Remote Ware, CA Workload Automation(Autosys)

• Perform and manage Store Systems deployment via TCP (Remote Ware) over Wide Area Network.  Manage production control, dataflow, support, scheduling and batch processing

• Provide in-depth documentation and participate in projects and initiatives as needed

• Experience monitoring data center environments in multiple locations

• Support Systems Administrators, Developers, DBA’s and other teams and departments as needed

• Monitor security procedures and access to Support Center and Data Center

• Monitor Data Center facility support systems (air conditioning, power, etc)

• Maintain effective shift notes and shift checklists in a timely manner.

• Monitor all systems/processes; escalate and assume ownership of issues as needed to ensure resolutions are provided in a timely manner

• Provides customer support in a 24x7 environment and handles each interaction with diplomacy and tact.

  Job Qualifications:

• Must be willing to work any shift in 24hr/day, 7day/week operation, including holidays, on rotation and work overtime as needed in a very dynamic environment.  Must be flexible and capable of working overtime as necessary while on normal shift, and/or cover vacant shifts as needed for sick and vacation time.  Shift work ranges from 3 – 12 hour shifts to 4 – 10 hour shifts

• Knowledge of Microsoft Office products

• Knowledge of Windows (DOS command line) and Linux (Command Line) Operating Systems, and shell scripting

• Experience in Systems and Data Center Operations in a 24/7 production environment

• Experience with Solar winds monitoring software

• Knowledge of general networking principles preferred

• Entry Level Systems Administration experience preferred

• Bachelor’s Degree in the Information Technology field, education in process, or equivalent experience

 

Relationships/Contacts: Will be working with Director of Systems Operations, Support Systems Administrators, Developers and DBA’s

 

Competencies:

Accountability

Customer Focus

Effective Communication, written and oral

Interpersonal Skills:   Ability to gauge the customer’s technical ability and communicate with them in appropriate technical or non-technical language in an appropriate, professional manner.    

Problem Solving/Analysis

Personal Effectiveness/Credibility

Relationship Building

Stress Management/Composure

Teamwork & Collaboration

Technical Capacity

Time Management

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Largely a sedentary role; however, may require standing and walking for up to 10% of the time.

 

• Ability to sit for long periods of time throughout the night.

• Ability to enter and retrieve data.  

• Lifting and/or carrying 5-35 lbs. or more. 

   

   

  Position Type / Expected Hours of Work:

  Willing to work any shift in 24hr/day, 7day/week operation, including holidays, on rotation and work overtime as needed in a very dynamic environment. Be flexible and capable of working overtime as necessary while on normal shift, and/or cover vacant shifts as needed for sick and vacation time.  Shift work will normally be from 3 – 12 hour shifts to 4 – 10 hour shifts.  Typical four 10 hour shift is Monday evening through Friday morning.  The typical three day 12 hour shift is Friday evening through Monday morning.

   

   

  Disclaimer – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Boston Market reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.